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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

UnitedHealthcare Community Plan

Member Information

Renew Your Medicaid Benefits

The Ohio Department of Medicaid (ODM) is required to verify continued eligibility for people on Medicaid every 12 months. The Ohio Department of Medicaid will send you a Medicaid Renewal Form when it is time to renew your Medicaid coverage. It’s important to know that if you don’t take action, it could result in the loss of your Medicaid eligibility for health care coverage.

Don’t Risk Losing Your UnitedHealthcare Coverage. UnitedHealthcare cares about you. Our mission is to help people live healthier lives. To stay a UnitedHealthcare member, you have to renew your Medicaid benefits.

You can renew your coverage in one of three ways:

  • Online. If you applied for Medicaid online, go to and click on “Renew My Benefits” ; OR
  • By Mail. Fill out the form and mail it back right away to your local county JFS office. The envelope requires a 70 cent postage stamp to return. If you need help with getting a pre-paid return envelope, please call Members Matter at 1-800-895-2017 TTY 711. 
  • In Person. Visit your local county JFS office. If you need a ride to your local county JFS office, UnitedHealthcare can give you free transportation. Please call 1-800-895-2017 TTY 711 48 hours in advance of needing a ride to schedule your transportation. 

How long do I have to reinstate my benefits? 

If Medicaid eligibility is closed for failing to renew benefits, individuals have 90 days to renew and meet coverage requirement. If done within 90 days, Medicaid will backdate and there will be no lapse in coverage. Clients should NOT submit multiple new applications during their renewal period, as this will only slow down processing with duplicate information.  

Have questions?

Call your local County Department of Job and Family Services. A listing of all county JFS offices is provided below (click the + to see the full list):

List of all county JFS offices:

Call your local County Department of Job and Family Services.  A listing of all county JFS offices is provided below: 




1501 South Dixie Highway, P.O. Box 4506


Lima, OH 45802-4506


Phone/Ext: 419-228-2621


482 Rice Drive, P.O. Box 386


West Union, OH 45693-0386


Phone/Ext: 937-544-5155


15 West Fourth Street


Ashland, OH 44805-2137


Phone/Ext: 419-282-5000, 800-589-8141


2924 Donahoe Drive


Ashtabula, OH 44004-4540


Phone/Ext: 440-998-1110, 800-935-0242


13183 State Route 13


Millfield, OH 45761-9901


Phone/Ext: 740-797-2523, 800-762-3775


12 North Wood Street


Wapakoneta, OH 45895


Phone/Ext: 419-739-6505


310 Fox Shannon Place


St. Clairsville, OH 43950-0428


Phone/Ext: 740-695-1075


775 Mt. Orab Pike


Georgetown, OH 45121-0289


Phone/Ext: 937-378-6104


315 High Street, P.O. Box 4000


Hamilton, OH 45012-4000


Phone/Ext: 513-887-4100, 800-582-4267


95 East Main Street, P.O. Box 219


Carrollton, OH 44615


Phone/Ext: 330-627-4969


1512 South US Highway 68, Suite N100


Urbana, OH 43078-0353


Phone/Ext: 937-484-1500

Clark County

1345 Lagonda Avenue


Springfield, OH 45503


Phone/Ext: 937-327-1700, 800-516-3463


2400 Clermont Center Drive


Batavia, OH 45103


Phone/Ext: 513-732-7111


1025 S. South Street, Suite 200


Wilmington, OH 45177


Phone/Ext: 937-382-0963


7989 Dickey Drive, Suite 2


Lisbon, OH 44432


Phone/Ext: 330-424-1471


725 Pine St


Coshocton, OH 43812


Phone/Ext: 740-622-1020


224 Norton Way


Bucyrus, OH 44820-1831


Phone/Ext: 419-562-0015


310 W. Lakeside Ave. Suite 500


Cleveland, OH 44113


Phone/Ext: 216-443-7032


631 Wagner Ave


Greenville, OH 45331


Phone/Ext: 937-548-4132


06879 Evansport Road, Suite A


Defiance, OH 43512-0639


Phone/Ext: 419-782-3881, 800-342-0160


140 North Sandusky, 2nd Floor


Delaware, OH 43015-1789


Phone/Ext: 740-833-2300, 800-899-3180


221 West Parish Street


Sandusky, OH 44870-4886


Phone/Ext: 419-626-6781


239 West Main Street


Lancaster, OH 43130


Phone/Ext: 740-652-7889, 800-450-8845


133 South Main St.


Washington Court House, OH 43160


Phone/Ext: 740-335-0350, 800-845-3272


1721 Northland Park Avenue


Columbus, OH 43229


Phone/Ext: 614-233-2000


604 South Shoop Avenue, Suite 200


Wauseon, OH 43567


Phone/Ext: 419-337-0010, 800-344-3575


848 Third Ave.


Gallipolis, OH 45631-1661


Phone/Ext: 740-446-3222 ext. 229


12480 Ravenwood Drive, P.O. Box 309


Chardon, OH 44024-9009


Phone/Ext: 440-285-9141, 800-209-7590


541 Ledbetter Road


Xenia, OH 45385-3699


Phone/Ext: 937-562-6000, 800-361-4450


324 Highland Avenue


Cambridge, OH 43725


Phone/Ext: 740-432-2381


222 East Central Parkway


Cincinnati, OH 45202


Phone/Ext: 513-946-1000


7814 County Road 140, P.O. Box 270


Findlay, OH 45839-0270


Phone/Ext: 419-422-0182,  1-855-275-3537


175 West Franklin Street, Suite 150


Kenton, OH 43326-9902


Phone/Ext: 419-675-1130, 800-442-7346


520 North Main Street, P.O. Box 239


Cadiz, OH 43907-0239


Phone/Ext: 740-942-2171, 800-960-7820


104 East Washington Street, Hahn Center


Napoleon, OH 43545-0527


Phone/Ext: 419-592-0946 X109, 888-844-6449


1575 North High Street, Suite 100


Hillsboro, OH 45133-9442


Phone/Ext: 937-393-4278


475 Western Ave. Ste B PO BOX 469


Chillicothe, OH 45601


Phone/Ext: 740-772-7540 ext. 800,855-726-5237


85 North Grant Street, P.O. Box 72


Millersburg, OH 44654-0072


Phone/Ext: 330-674-1111, 800-971-7979


185 Shady Lane Drive


Norwalk, OH 44857-2373


Phone/Ext: 419-668-8126,800-668-5175


25 East South Street


Jackson, OH 45640-1638


Phone/Ext: 740-286-4181


125 South 5th Street


Steubenville, OH 43952-2885


Phone/Ext: 740-282-0961


117 East High Street, 4th Floor


Mount Vernon, OH 43050-3400


Phone/Ext: 740-397-7177, 855-275-3537


177 Main Street


Painesville, OH 44077-9967


Phone/Ext: 440-350-4000


1100 South 7th Street, P.O. Box 539


Ironton, OH 45638-0539


Phone/Ext: 740-532-3324


74 South 2nd Street, P.O. Box 5030


Newark, OH 43058-5030


Phone/Ext: 740-670-8999, 888-895-2790


211 East Columbus Avenue


Bellefontaine, OH 43311-9935


Phone/Ext: 937-599-5165


42485 North Ridge Road


Elyria, OH 44035-1057


Phone/Ext: 440-323-5726/440-244-4150


3210 Monroe Street,


Toledo, OH 43606


Phone/Ext: 419-213-8999


200 Midway Street


London, OH 43140-1356


Phone/Ext: 740-852-4770, 800-852-0243


P.O. Box 600, 345 Oak Hill Ave.


Youngstown, OH 44501-0600


Phone/Ext: 330-740-2600 ext. 8615, 800-548-7175


363 West Fairground Street


Marion, OH 43302-1759


Phone/Ext: 740-387-8560


232 Northland Drive


Medina, OH 44256


Phone/Ext: 330-722-9300, 800-783-5070


175 Race Street, P.O. Box 191


Middleport, OH 45760-0191


Phone/Ext: 740-992-2117, Ext. 102, 800-992-2608


220 West Livingston Street, Suite 10


Celina, OH 45822-1671


Phone/Ext: 419-586-5106


2040 North County Road 25-A


Troy, OH 45373-1310


Phone/Ext: 937-440-3471


100 Home Avenue


Woodsfield, OH 43793-1234


Phone/Ext: 740-472-1602


1111 South Edwin C. Moses Blvd


Dayton, OH 45422-3600


Phone/Ext: 937-225-4148


155 East Main St. Rm. 009


McConnelsville, OH 43756


Phone/Ext: 740-962-4616, 888-257-9159


619 West Marion Rd.


Mt. Gilead, OH 43338-1280


Phone/Ext: 419-947-9111, 800-668-6458 


445 Woodlawn Avenue, P.O. Box 100


Zanesville, OH 43702-0100


Phone/Ext: 740-454-0161, 800-242-0029


18065 SR 78, P.O. Box 250


Caldwell, OH 43724-0250


Phone/Ext: 740-732-2392, 800-905-2732


8043 West State Route 163, Suite 200


Oak Harbor, OH 43449


Phone/Ext: 419-898-3688


303 West Harrison Street


Paulding, OH 45879-1497


Phone/Ext: 419-399-3756/419-399-3791


212 South Main Street, P.O. Box 311


New Lexington, OH 43764-0311


Phone/Ext: 740-342-3551, 800-551-3551


110 Island Road, P.O. Box 610


Circleville, OH 43113


Phone/Ext: 740-474-7588, 800-822-5437


230 Waverly Plaza, Suite 700


Waverly, OH 45690


Phone/Ext: 740-947-2171


449 South Meridian Street


Ravenna, OH 44266-1208


Phone/Ext: 330-297-3750


1500 Park Avenue


Eaton, OH 45320


Phone/Ext: 937-456-6205


1225 East Third Street


Ottawa, OH 45875-2062


Phone/Ext: 419-523-4580, 800-998-5332


171 Park Avenue East


Mansfield, OH 44902


Phone/Ext: 419-774-5400


475 Western Ave Ste. B PO BOX 469


Chillicothe, OH 45601


Phone/Ext: 740-772-7540, 855-726-5237


2511 Countryside Drive


Fremont, OH 43420-9987


Phone/Ext: 419-334-3891, 855-275-3537 


710 Court Street, P.O. Box 1347


Portsmouth, OH 45662-1347


Phone/Ext: 740-354-6661


900 E CR 20


Tiffin, OH 44883


Phone/Ext: 419-447-5011, 800-825-5011


227 South Ohio Avenue


Sidney, OH 45365


Phone/Ext: 937-498-4981


221 3rd Street, S.E.


Canton, OH 44702-1293


Phone/Ext: 330-452-4661


47 North Main Street


Akron, OH 44308-1991


Phone/Ext: 330-643-8200, 800-573-8080


280 North Park Avenue, Suite 1


Warren, OH 44481-1109


Phone/Ext: 330-675-2000


389 16th Street, S.W.


New Philadelphia, OH 44663-6401


Phone/Ext: 330-339-7791, 800-431-2347


940 London Avenue, Suite 1800, P.O. Box 389


Marysville, OH 43040-0389


Phone/Ext: 937-644-1010, 800-248-2347

Van Wert

114 East Main Street, P.O. Box 595


Van Wert, OH 45891-0595


Phone/Ext: 419-238-5430, 800-830-0953


475 Western Ave. Ste. B PO BOX 469


Chillicothe, OH 45601


Phone/Ext: 740-772-7540, 855-726-5237


416 South East Street


Lebanon, OH 45036


Phone/Ext: 513-695-1420


1115 Gilman Avenue


Marietta, OH 45750


Phone/Ext: 740-373-5513


356 West North Street, P.O. Box 76


Wooster, OH 44691-0076


Phone/Ext: 330-287-5800, 877-612-5800


117 West Butler Street


Bryan, OH 43506-1650


Phone/Ext: 419-636-6725


1928 East Gypsy Lane Road, P.O. Box 679


Bowling Green, OH 43402-9396


Phone/Ext: 419-352-7566, 855-275-3537 


120 East Johnson Street


Upper Sandusky, OH 43351


Phone/Ext: 419-294-4977


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UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the state Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. You must continue to pay your Medicare Part B premium, if not otherwise paid for under Medicaid or by another third party. This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

This information is available for free in other languages. Please call our customer service number at 1-800-905-8671, TTY 711, 8 a.m. - 8 p.m. local time, 7 days a week.

Esta información está disponible sin costo en otros idiomas. Comuníquese con nuestro Servicio al Cliente al número 1-800-905-8671, TTY 711, de 8 a.m. – 8 p.m. hora local, los 7 días de la semana.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.


The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.


UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) through 2016 based on a review of UnitedHealthcare Connected’s Model of Care.