Shortcut Navigation: end skip-nav
UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

MississippiCAN

Frequently Asked Questions

Q.
What is Medicaid?
A.

Medicaid is a program for people with low income who meet certain eligibility requirements and programs can vary from state-to-state.

Q.
What is Medicare?
A.

Medicare is a federal health insurance program for people who are age 65 or older, disabled persons, or those with end-stage kidney disease. Medicare eligibility is not based on income, and basic coverage is the same in each state.

Q.
What documents will I need when I apply for Medicaid?
A.

When you apply for Medicaid, you must fill out an application form. You will also need to have various documents:

  • Information about household members (name, date of birth and Social Security number)
  • Rent or mortgage information
  • Expenses (utilities, daycare, etc.)
  • Vehicle information
  • Bank statements
  • Income (pay stubs)
  • Proof of citizenship
  • Additional information as requested
Q.
What Is A Medical Home?
A.

Your medical home is the provider you go to all the time.

Q.
Why Would I Want A Medical Home?
A.
  • They have your medical records. This lets the doctor see you faster.
  • They know what shots, illnesses and drugs you have had. They know what works best.
  • They know your allergies and other health issues.
  • They know what behavior and health is normal for you.
  • They can answer your questions about previous treatment.
Q.
How is a "medical emergency" defined?
A.

A "medical emergency" is when you reasonably believe that your health is in serious danger – when every second counts. A medical emergency includes severe pain, a bad injury, a serious illness, or a medical condition that is quickly getting much worse.

Q.
What should I do if I have a medical emergency?
A.

If you have a medical emergency:

  • Get medical help as quickly as possible. Call 911 for help or go to the nearest emergency room, hospital, or urgent care center. You don't need to get approval or a referral first from your primary care doctor or other plan provider.
Q.
What is urgent care?
A.

Urgent care is not emergency care. It is care that you need sooner than a normal appointment (within 24 hours). You might need this for things like sprains, mild-to-moderate bleeding, bruises, minor burns, drug reactions or an illness lasting longer than a day. Seek urgent care from a provider in the network. If you require urgently needed care when you are in an area outside of your network, then you may get this care from any provider.

Q.
What if I use non-plan providers to receive services that are "covered"?
A.

If you get care from a non-network provider that is not an emergency or that is not urgent without prior authorization, you must pay the entire cost yourself.

Questions?

Ready to get started?

Lookup Tools

Doctor Lookup

Search for doctors, hospitals and specialists.

View Drug List

Find medications covered by this plan.

Pharmacy Search

Find a pharmacy near you.

Find a Dentist

Find a dentist near you.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook