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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

UnitedHealthcare Community Plan

Frequently Asked Questions

Q.
How can I get transportation to my doctor's appointments?
A.

If you do not have a ride to get medical care and services, UnitedHealthcare Community Plan may provide FREE transportation for you. If there is a bus service near you, you may be asked to use it unless there is a medical reason you can not do so. If you have any special needs, like a special lift or wheelchair van, just tell them when you call to set up your ride. It is best to call 4 days in advance for routine transportation. If you need an ugrent ride to your doctor or Urgent Care Center sooner than the Four day advance notice, call us and we will help you. To set up your ride, call 1-877-892-3995.

Q.
I heard some Medicaid health plans have copays. Does your plan have copays?
A.

UnitedHealthcare Community Plan has no copays for any covered services.

Q.
Can I go to the emergency room without authorization?
A.

If you have an injury or sudden illness, call your PCP and follow the instructions you are given. If you have an emergency condition, go directly to the nearest emergency room.

Q.
If I go out of the state, will UnitedHealthcare Community Plan cover my medical expenses?
A.

If you have a health emergency when you are out of town or out of state, UnitedHealthcare Community Plan will cover the costs. Give the name and phone number of your PCP to the emergency room staff.

Q.
Can I see a doctor outside of the county I live in?
A.

Yes, you may see a doctor outside of your residing county if he/she is a participating provider with UnitedHealthcare Community Plan.

Q.
How can I find a Specialist?
A.

Your PCP will help you find a UnitedHealthcare Community Plan Specialist if you need one. Our Customer Service Department can also help you find a UnitedHealthcare Community Plan Specialist or you can look at our Provider Directory on this web-site. You still need to work with your PCP to set up the care.

Q.
Are there Chiropractic Services through UnitedHealthcare Community Plan?
A.

Yes, you may see a UnitedHealthcare Community Plan Chiropractor for these services if you are under 21 years of age.

Q.
Are there Podiatry Services through UnitedHealthcare Community Plan?
A.

Yes, you may see a UnitedHealthcare Community Plan Podiatrist for these services.

Q.
What are my mental health benefits?
A.

You do not need to be sent by your PCP to see a UnitedHealthcare Community Plan mental health provider. You can call 1-800-903-5253 for a provider near you. You can get up to 20 outpatient visits every year.

Q.
Do I have dental coverage through UnitedHealthcare Community Plan?
A.

The State of Michigan Medicaid program covers dental services, not UnitedHealthcare Community Plan.  You can go to any dentist that accepts Medicaid and present your gree mihealth card. For more details, talk to your caseworker about how to get dental services or call 1-800-642-3195.

Q.
Do I need a referral or authorization to see my OB/GYN?
A.

No, Women may see any UnitedHealthcare Community Plan OB/GYN for well-woman or obstetrical care without being sent by their PCP.

Q.
Are all medications covered under UnitedHealthcare Community Plan?
A.

UnitedHealthcare Community Plan has a drug formulary that lists all the medications that are covered. If you need a medication that is not on the formulary, your doctor can request a Medical Exception.

Q.
What is a formulary?
A.

UnitedHealthcare Community Plan's formulary is a listing of medicines that we cover.

Q.
Is there a copay for prescriptions?
A.

No, prescriptions are covered in full. There are no copays for any covered services through UnitedHealthcare Community Plan.

Q.
How can I get my prescriptions filled?
A.

When your UnitedHealthcare Community Plan doctor gives you a prescription, take it to any UnitedHealthcare Community Plan pharmacy and show them your UnitedHealthcare Community Plan ID card. You can even get many over-the-counter (OTC), medicines when it is medically necessary and your doctor writes a prescription for you.

Q.
Does UnitedHealthcare Community Plan cover glasses and how much do you cover?
A.

You do not need to be sent by your PCP for FREE routine eye services. Eye exams, designer type frames (Altair eyewear) and prescription lenses are covered when you see a UnitedHealthcare Community Plan -VSP vision provider. Routine eye exams, certain frames and lenses are covered every 24 months.  Replacement frames and lenses are covered once every 12 months for adults and twice every 12 months for children.

Q.
I just received my Medicaid card. Why do I need UnitedHealthcare Community Plan card?
A.

When you enroll with UnitedHealthcare Community Plan, we will send you an ID card too. Take both cards with you when you need medical care. With UnitedHealthcare Community Plan, you are part of an HMO. That means you choose a Primary Care Provider (PCP) who will help you get all the medical care you need.

Q.
How can I join UnitedHealthcare Community Plan?
A.

If you currently receive Medicaid benefits you can call Michigan Enrolls at 1-888-367-6557 and request enrollment with UnitedHealthcare Community Plan.

Q.
Can I buy coverage with UnitedHealthcare Community Plan?
A.

No, we currently do not offer commercial policies.

Q.
How often can I change my PCP?
A.

You are able to change your PCP once a month. However we recommend that you remain with a PCP to establish continuity of care and to build a relationship.

Q.
Can I have a different HMO for my children?
A.

Yes, you may choose a different HMO plan for family members.

Q.
My friend has UnitedHealthcare Community Plan and she only speaks Russian is there anyone at UnitedHealthcare Community Plan that can speak her language?
A.

Yes, we can speak to members in over 130 different languages.

Q.
How often do you contract with new doctors?
A.

UnitedHealthcare Community Plan has over 80 hospitals, over 93 Urgent Care Centers, over 2,400 PCP's and over 6,100 specialty doctors. Contracting is an ongoing process we are always looking to improve and increase our network of providers.

Q.
What does a closed panel mean?
A.

A closed panel is when a doctor's practice is full and they are not currently accepting new patients.

Q.
How do I get information on my doctor's professional qualifications and whether he/she has been the subject of any disciplinary action?
A.

UnitedHealthcare Community Plan checks the qualifications of all the doctors in our network through a state approved credentialing process. Disciplinary information is available by submitting a Freedom Of Information Act (FOIA) request to the State of Michigan. They can tell you if any action has been taken against a doctor's license.

Questions?

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1-800-903-5253
TTY: 711

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