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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

Healthy Louisiana Plan

Member Information

Physical Health Services Member Handbook

English (PDF 758.62 KB)

Espanol (PDF 800.59 KB)

Mental Health & Substance Use Member Handbook

English (PDF 456.53 KB)

Espanol (PDF 481.16 KB)

Member Newsletters

Summer 2016 (English) (PDF 504.09 KB)
Summer 2016 (Espanol) (PDF 455.81 KB)
Summer 2016 (Bằng tiếng Việt) (PDF 522.36 KB)

Spring 2016 (English) (PDF 652.49 KB)
Spring 2016 (Espanol) (PDF 547.64 KB)
Spring 2016 (Bằng tiếng Việt) (PDF 658.51 KB)

Winter 2016 (English) (PDF 597.74 KB)
Winter 2016 (Espanol) (PDF 668 KB)
Winter 2016 (Bằng tiếng Việt) (PDF 652.16 KB)

Fall 2015 (English) (PDF 1.84 MB)
Fall 2015 (Espanol) (PDF 354.62 KB)
Fall 2015 (Bằng tiếng Việt) (PDF 1.87 MB)

Summer 2015 (English) (PDF 477.21 KB)
Summer 2015 (Espanol) (PDF 377.52 KB)
Summer 2015 (Bằng tiếng Việt) (PDF 495.53 KB)

Spring 2015 (English) (PDF 868.76 KB)
Spring 2015 (Espanol) (PDF 805.75 KB)
Spring 2015 (Bằng tiếng Việt) (PDF 890.11 KB)

Winter 2015 (English) (PDF 619.75 KB)
Winter 2015 (Espanol) (PDF 642.14 KB)
Winter 2015 (Bằng tiếng Việt) (PDF 699.02 KB)
Fall 2014 (English) (PDF 2.23 MB)
Fall 2014 (Espanol) (PDF 2.21 MB)
Fall 2014 (Bằng tiếng Việt) (PDF 2.24 MB)
Summer 2014 (English) (PDF 445.95 KB)
Summer 2014 (Espanol) (PDF 431.17 KB)
Summer 2014 (Bằng tiếng Việt) (PDF 483.08 KB)
Spring 2014 (English) (PDF 641.13 KB)
Spring 2014 (Espanol) (PDF 619.39 KB)
Spring 2014 (Bằng tiếng Việt) (PDF 669.86 KB)
Fall 2013 (English) (PDF 830.9 KB)
Fall 2013 (Español) (PDF 685.02 KB)
Fall 2013 (Bằng tiếng Việt) (PDF 890.45 KB)
Summer 2013 (English) (PDF 868.73 KB)
Summer 2013 (Español) (PDF 722.76 KB)
Summer 2013 (Bằng tiếng Việt) (PDF 2.08 MB)
Spring 2013 (English) (PDF 923.11 KB)
Spring 2013 (Español) (PDF 972.08 KB)
Spring 2013 (Bằng tiếng Việt) (PDF 2.85 MB)
Winter 2013 (English) (PDF 619.69 KB)
Winter 2013 (Español) (PDF 657.39 KB)
Winter 2013 (Bằng tiếng Việt) (PDF 2.23 MB)

Member Advisory Council Information and Minutes

The UnitedHealthcare Member Advisory Council provides members, community agencies, and providers with an opportunity to learn more about the services available, provide input on programs offered and feedback on ways to increase quality and satisfaction to our plan membership.

Member Advisory Council meetings are held statewide four times a year.

2016 Meeting Dates

March 15, 2016
June 14, 2016
September 13, 2016
December 13, 2016


If you are a UnitedHealthcare Community Plan member and would like to participate, please contact Member Services at 1-866-675-1607, TTY: 711.

2015 Q4 - English (PDF 200.87 KB)
2015 Q4 - Espanol (PDF 151.77 KB)

2015 Q3 - English (PDF 148.41 KB)
2015 Q3 - Espanol (PDF 154.26 KB)

2015 Q2 - English
(PDF 137.37 KB)
2015 Q2 - Espanol (PDF 144.37 KB)

2015 Q1 - Espanol (PDF 200.59 KB)
2015 Q1 - English (PDF 189.08 KB)

2014 Q4 - English (PDF 99.25 KB)
2014 Q4 - Espanol (PDF 247.36 KB)
2014 Q4 - Bằng tiếng Việt (PDF 252.59 KB)

2014 Q3 - English (PDF 118.29 KB)
2014 Q3 - Espanol (PDF 308.61 KB)
2014 Q3 - Bằng tiếng Việt (PDF 314.05 KB)

 

2014 Q2 - English (PDF 251.91 KB)
2014 Q2 - Espanol (PDF 197.21 KB)
2014 Q2 - Bằng tiếng Việt (PDF 268.08 KB)
2014 Q1 - English (PDF 228.78 KB)
2014 Q1 - Espanol (PDF 172.66 KB)
2014 Q1 - Bằng tiếng Việtx (PDF 175.11 KB)

2013 Q4 - English (PDF 216.67 KB)
2013 Q4 - Espanol (PDF 94.54 KB)
2013 Q4 - Bằng tiếng Việt (PDF 42.96 KB)
2013 Q3 - English (PDF 208.38 KB)
2013 Q3 - Espanol (PDF 79.84 KB)
2013 Q3 - Bằng tiếng Việt (PDF 43.84 KB)
2013 Q2 - English (PDF 171.36 KB)
2013 Q2 - Espanol (PDF 176.78 KB)
2013 Q2 - Bằng tiếng Việt (PDF 44.93 KB)
2013 Q1 - English (PDF 90.22 KB)
2013 Q1 - Espanol (PDF 80.43 KB)
2013 Q1 - Bằng tiếng Việt (PDF 89.57 KB)

2012 Q4 - English (PDF 95.17 KB)
2012 Q4 - Espanol (PDF 94.66 KB)
2012 Q4 - Bằng tiếng Việt (PDF 44.05 KB)

Member Bulletins

Are You Prepared for Hurricane Season?

UnitedHealthcare Community Plan wants to help you make sure you are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding.

Here are steps you should take before disaster strikes:

• Assemble an emergency preparedness kit including: food; water; extra cash; first aid supplies; a flashlight; a radio; a multi-purpose tool; medications and medical items; copies of personal documents; ID cards; cell phone with chargers; map of the area; an emergency blanket; emergency numbers; sanitation supplies such as disinfecting bleach; and other essential items. Consider the special needs of family members and supplement kits with items that fit your needs (such as baby supplies or pet food). Be sure to include your UnitedHealthcare Community Plan and Medicaid ID cards.

• Identify ahead of time where to go if you are told to evacuate. Choose several places, such as a friend's home in another town, a motel or a shelter and have their phone numbers on hand. You may need to take unfamiliar routes if major roads are closed or clogged so be sure to have a map. Develop a plan for family communication in the event of an emergency and agree on evacuation routes so everyone knows what to do and where to go.

• Listen to NOAA (www.noaa.gov) Weather Radio or local radio or TV stations for evacuation instructions. If advised to evacuate, do so immediately.You can find more information at www.getagameplan.org. There, you can sign up for text updates and even a smartphone application to help you plan. from Louisiana Governor's Off ice and the American Red Cross

Good to know:
• Be sure to update your address and phone contact information with us regularly so we can reach you in case of an emergency. Do this by calling Member Services, 866-675-1607 (TTY: 711) or NurseLine, 877-440-9409.

For more tips, click here (PDF 162.49 KB).

National Flu Campaign Questions and Answers: English (PDF 60.23 KB) | Español (PDF 69.06 KB)

How to Contact Us

If you have questions about your Health Plan, please call us. Our toll-free Member Services number is 1-866-675-1607 (TTY: 711, for the hearing impaired).

There will be people who can speak to you 24 hours a day, 7 days a week in English, Spanish, and Vietnamese when you call.

You can also contact us by e-mail at LA_MemberServices@UHC.com

Notice of Privacy Practices

We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. You can view our Notice of Privacy Practices here.

Filing a Grievance

If you wish to file a grievance regarding service UnitedHealthcare Community Plan has provided. Click here to learn more about the Grievance and Appeals process. View the Grievance and Appeals Form: English (PDF 131.83 KB) | Espanol (PDF 141.22 KB) | Vietnamese (PDF 30.21 KB).

Fraud and Abuse

Anyone can report potential fraud and abuse. If you become aware of fraud or abuse, call Member Services at 1-866-675-1607, TTY 711, to report it.

You can also report suspected fraud or abuse directly to the state of Louisiana by calling the Louisiana Department of Health (LDH) toll-free at 1-800-488-2917.

OR

Complete the appropriate fraud report form available on the Louisiana Medicaid website: http://www.medicaid.la.gov and click on the “Report Fraud” button.

OR

By mail:

Medicaid Program Integrity 
Attn: Medicaid Fraud Control Unit 
P.O. Box 91030
Baton Rouge, LA 70821-9030

OR

By fax: 
Fraud Reporting Fax Line 1-225-219-4155

Questions?

Ready to get started?

Call Us:
1-866-675-1607
TTY: 711

Monday – Friday
7 a.m. – 7 p.m.

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, and specialists.

Behavioral Health

Search for behavioral health providers and resources.

Mental Health & Substance Use Treatment Services Handbook
View Drug List

Find medications covered by this plan.

Pharmacy Lookup

Find a pharmacy near you.

Dentist Lookup

Find a dentist near you.

Member Information

Grievance & Appeals

If you wish to file a grievance regarding service UnitedHealthcare Community Plan has provided, learn more about the Grievance and Appeals process here.

Member Website

Already a member? You have access to our member-only website. Get information about your benefits and more.

Physical Health Services Handbook

More Resources

Member Page

View more news, updates and resources for members.

Physical Health Services Handbook