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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

Behavioral Health

Mental Health & Substance Use Treatment Services

UnitedHealthcare Community Plan provides members access to specialized behavioral health services which include mental health and substance use treatment.  We’re dedicated to improving your health and well-being.  Certain groups of members may be covered for different services.  Those groups are:

·  Members who receive physical and behavioral health services from UnitedHealthcare.

·  Members who receive only behavioral health services and non-emergency ambulance transportation from UnitedHealthcare.

·  Members who receive behavioral health and non-emergency medical transportation from UnitedHealthcare.

·  CSoC (Coordinated System of Care) members who receive only physical health services from UnitedHealthcare.

To learn more about your eligibility and plan options, contact Louisiana Healthy Louisiana at 1-855-BAYOU4U (1-855-229-6848).  Member Services is also available to speak with you at 1-866-675-1607, TTY: 711, Monday through Friday 7:00 a.m. – 7:00 p.m. We are here to help you get the care that you need.



Provider Lookup


Important Information

Member Services:
Toll-Free:  1-866-675-1607, TTY: 711
Available 7:00 a.m. – 7:00 p.m. Monday – Friday, excluding state holidays

Available 24 hours a day, 7 days a week


Crisis Line Information

Mental Illness and Addiction Crisis Line
Toll-free:  1-866-675-1607, TTY: 711
Available 24 hours a day, 7 days a week

UnitedHealthcare Community Plan provides a 24 hours a day/7 days a week Mental Illness and Addiction Crisis Line at 1-866-675-1607, TTY: 711.   Members are encouraged to call the Crisis Line if you are or know someone who is: 

  • Experienving anxiety or loneliness
  • Having symptoms of mental illness, alcohol or drug use
  • Considering suicide

Don’t wait. You should call 911 or go to the nearest hospital if you are having a life-threatening emergency.  Prior authorization is not required for emergency services.

Links to Specialized Behavioral Health Information

Need help dealing with stress, anxiety, depression or other mental health issues? Here are resources and services that may be helpful to you.

LA Office of Behavioral Health
The Office of Behavioral Health (OBH) ensures care and support to improve quality of life for people with mental illness and addictive disorders.

Coordinated System of Care (CSoC) 
A philosophy and approach where children with significant mental health and substance use treatment challenges receive the needed services and supports within their homes and communities. CSoC involves:

·  Wraparound facilitation (WF) – Wraparound Facilitation is a process where you meet face to face with a staff person, who will help you and your child make decisions about supports and services that you and your family may need to reach your goals.  The meetings always include the child or youth, and parent/guardian, and may also include other family members, providers, and anyone who is involved with the youth or family, with the family's approval.; and

·  Wraparound Agencies (WAA) – The WAA is responsible for facilitating the wraparound process, developing individualized POCs that cross agencies and assigning one accountable individual to coordinate care.Children and families enrolled in CSoC are eligible to receive:

- Crisis stabilization
- Parent support and training
- Youth support and training
- Independent living/skills building
- Short term respite care


Recovery and Resiliency Services and Support - Recovery is a journey of healing, which allows a person to live a meaningful life in a community of his or her choice. It means striving to achieve your full potential. Resiliency is our own personal ability to bounce back from life’s obstacles. As our member, you have access to these resources:

Recovery Coach – someone who’s walked the same path you’re now taking. Plus, he or she has received training to provide the support you may need. Your recovery coach will get to know you and be there for you every step of the way.

Peer Coaching Services – a form of community support services aimed at helping adults with mental health and substance use treatment conditions. The services aim to help you feel empowered and engaged in your recovery or help parents of children with mental health and substance use treatment issues navigate the health care system and better support their children.

Peer Support – a good way to learn is to connect with people who offer peer support. You also can:
- Ask your mental health provider for more information.
- Use the Internet to search for the information you want.
- Call Member Services at 1-866-675-1607, TTY: 711.

Online Resources and Face-to-Face Support Groups
Liveandworkwell is a member and family resource site for UnitedHealthcare Community Plan members with behavioral health benefits. The site provides confidential access to professional care, self-help programs, interactive tools and educational resources to help with life's changes and challenges.

Suicide Hotline
1-800-273-8255 (1-800-273-TALK)
Spanish Language line — 1-888-628-9454
This resource also supports over 150 languages.  If you prefer, you can also chat online.
Veterans Crisis Line
Are you in the armed services, a veteran or an armed services family member? Prefer to speak with someone from the military?
1-800-273-8255 and Press 1
Send a text message to 838255 to receive confidential support 24 hours a day, 7 days a week, 365 days a year.
Or chat online.
Need someone who understands the issues facing LGBTQ youth?
- 1-866-488-7386
Parents with Young Children: Talking with another parent can be helpful. Find a local advocate and Parent Support Provider here.

Fraud and Abuse

Anyone can report potential fraud and abuse. If you become aware of fraud or abuse, report it using one of the following:
- Member Services at 1-866-675-1607, TTY: 711
- Louisiana Department of Health and Hospitals at 1-800-488-2917
- Louisiana Medicaid website: and click on the “Report Fraud” button.
- Mail to: 
         Medicaid Program Integrity
         Attn: Medicaid Fraud Control Unit
         P.O. Box 91030
         Baton Rouge, LA 70821-9030
- Fax to: Fraud Reporting Fax Line 1-225-219-4155


Ready to get started?

Call Us:
TTY: 711

Monday – Friday
7 a.m. – 7 p.m.

Lookup Tools

Doctor Lookup

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Behavioral Health

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Mental Health & Substance Use Treatment Services Handbook
View Drug List

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Dentist Lookup

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Member Information

Grievance & Appeals

If you wish to file a grievance regarding service UnitedHealthcare Community Plan has provided, learn more about the Grievance and Appeals process here.

Member Website

Already a member? You have access to our member-only website. Get information about your benefits and more.

Physical Health Services Handbook

More Resources

Member Page

View more news, updates and resources for members.

Physical Health Services Handbook