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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

Healthy Louisiana Plan


Our Healthy Louisiana plan offers a range of benefits along with extras. View the benefits below to see all that our plan offers. It's for pregnant women, adults and children under the age of 21.
 

Be Ready. Be Safe.
UnitedHealthcare and the State of Louisiana want to ensure all residents are informed during emergencies, such as severe weather or flooding. Please visit www.GetAGamePlan.com for emergency preparedness guides and tips to keep you and your loved ones safe all year long.

Hurricane Harvey Special Notices

UnitedHealthcare is taking special action to support those affected by Hurricane Harvey


ATTENTION MEMBERS:  Due to the approach of Hurricane Harvey, UnitedHealthcare is authorizing you a one-time early refill of your prescription medication(s) should you need to leave your home.

Please take all your medications, supplies, and any medical equipment you use should you decide to leave.  Bring a list of each of your family member’s prescriptions, medications, dosage and schedule with you.  If you are in need of special services or medical supplies, please contact  your doctor or medical supply  provider.  If you need assistance, please contact UnitedHealthcare Member Services at 1-866-675-1607.


UnitedHealthcare is assisting health plan members who may need to make alternate arrangements to ensure continuity of care and access to early prescription refills, as well as a free emotional-support line to help people who might be affected.

Help Finding a Network Care Provider, Early Refills: Plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their medical ID cards.

For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday. People enrolled in employer-sponsored and individual health plans who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.

• Free Help Line: Optum, a leading health and behavioral health services company, is offering a free emotional-support help line.

The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

 

 

HHS Secretary Price declares public health emergency in Louisiana due to Hurricane Harvey

Following the lead of President Trump's disaster declaration for Louisiana, Health and Human Services Secretary Tom Price, M.D., today declared a public health emergency in Louisiana in response to Hurricane Harvey. In addition, he has taken action that gives HHS’ Centers for Medicare & Medicaid Services’ (CMS) beneficiaries and their health care providers greater flexibility in meeting emergency health needs.

“As Louisiana and Texas contend with the historic flooding caused by Hurricane Harvey, HHS is committed to doing all that we can to ensure that those affected by this storm receive the vital assistance and support they need,” said Secretary Price. “The people of Louisiana who rely on Medicare, Medicaid, and CHIP for their healthcare needs can be confident that this declaration will allow their care to continue despite the toll this disaster has taken in their communities.”

Many CMS beneficiaries have evacuated to neighboring communities where receiving hospitals and nursing homes may have no health care records, information on current health status or even verification of the person’s status as a Medicare beneficiary. Due to the emergency declaration and other actions taken by HHS, CMS is able to waive certain documentation requirements to help ensure facilities can deliver care.

In addition to increasing the flexibility in providing assistance for CMS beneficiaries, HHS has deployed approximately 550 personnel to affected areas to help state and local authorities respond to communities’ medical needs, and additional staff is on standby to assist.

Today’s declaration of a public health emergency for Louisiana follows a similar emergency declaration for Texas that Secretary Price signed on Saturday to help residents affected by Hurricane Harvey. Secretary Price acted under his authority in the Public Health Service Act and Social Security Act.

These actions and flexibilities are effective retroactively to August 27, 2017.

Public health and safety information for Hurricane Harvey can be found at: https://www.hhs.gov/hurricane-harvey

HHS establishing medical shelter to aid those affected by Hurricane Harvey

Thousands of Texans sheltering at the George R. Brown Convention Center in Houston will have medical care on-site through a 250-bed Federal Medical Station established by the U.S. Department of Health and Human Services (HHS) at the request of the State Department of Health. The Federal Medical Station is scheduled to be operational Wednesday.

HHS also is helping evacuate hospital patients to healthcare facilities outside the impacted area.

“We are committed to supporting state and local agencies in meeting the healthcare needs emerging from this devastating storm,” said Secretary of Health and Human Services Tom Price, M.D. “The Federal Medical Station we are setting up and staffing in Houston will provide vital care to Texans affected by Hurricane Harvey, and we stand ready to devote additional resources as needed.”

The Federal Medical Station at the convention center will be staffed by members of HHS’ National Disaster Medical System and U.S. Public Health Service Commissioned Corps. 

HHS has additional Federal Medical Stations available for patient care in Texas, and has positioned two 250-bed Federal Medical Stations in Baton Rouge ready to be deployed in Louisiana should state officials determine they are needed.

HHS has more than 500 personnel on the ground to assist those affected by Hurricane Harvey and 1,300 more on standby.

HHS also has helped local public health officials address the needs of those who rely upon electricity-dependent medical equipment. Using its emPOWER tool, HHS has provided information to local public health officials about the number of Medicare beneficiaries in each impacted area who rely on 14 types of life-maintaining and assistive equipment, ranging from oxygen concentrators to electric wheelchairs, as well as data on the number of people who rely on dialysis, oxygen, and home health services. These citizens are among the most vulnerable in their communities and most likely to need life-saving assistance in prolonged power outages.

HHS has activated its Disaster Distress Helpline, a toll-free call center, that is available at 1-800-985-5990 to aid people in coping with the behavioral health effects of the storm and help people in impacted areas connect with local behavioral health professionals.

In addition to full-scale coordination across the federal Cabinet agencies, HHS remains in regular contact with Texas and Louisiana health officials to maintain awareness of the local situation and stands ready to augment support to the states as the situation unfolds. 

Critical updates will also be available at:

HHS’ NDMS consists of approximately 5,000 medical, public health, and emergency management professionals from communities nationwide and serve as Federal government employees when activated as part of a coordinated federal response. 

Volunteer Louisiana needs your help


Volunteer Louisiana is looking for volunteers to assist with those impacted by Hurricane Harvey. The state is specifically asking for medical volunteers who are willing to help during this State of Emergency. For more information visit: www.volunteerlouisiana.gov

Member Login

Already a member? You have access to our member-only website. Get information about your benefits and more. Do all this and more by registering today.

Register Now

Call Us:
1-866-675-1607 / TTY: 711

Monday - Friday 7 a.m. - 7 p.m.

Call Us:
1-866-675-1607
TTY: 711

Monday - Friday 7 a.m. - 7 p.m.


Have Questions? Call Us at:
1-866-675-1607 / TTY: 711

Monday - Friday 7 a.m. - 7 p.m.

Have Questions? Call Us at:
1-866-675-1607
TTY: 711

Monday - Friday 7 a.m. - 7 p.m.


See if your doctor or hospital is in our network. Or use this tool to find a new doctor or hospital.

This plan is available:

This plan is available statewide.

More information on eligibility and enrollment can be found on the Healthy Louisiana website.

Benefits & Features

Well and Sick Care

Get the assistance you need to make life a little easier, or to get better if you are injured or sick. That includes:

  • Unlimited Doctor Visits for Children. Your child can see the doctor as often as needed.
  • Unlimited Doctor Visits for Adults. See your doctor as often as needed.*
  • Well Visits. Annual checkups to help keep your family healthy.
  • Chiropractor Services. Chiropractic visits for members who qualify.
  • Hospitalization. You pay nothing for care in a hospital.
  • Shots and Vaccines. Routine shots help protect against illness. Adults are covered too.*
  • Medicines. Fill your prescriptions at local pharmacies.

* Value added benefit offered by UnitedHealthcare Community Plan.

Pregnancy Care

Nothing is more important than the health and well-being of you and your baby. That's why our plan benefits include:

  • Choice of Birth Centers. Pick from our partner hospitals across Louisiana.
  • Choice of Doctors. Find a doctor or OB/GYN you trust in our network.
  • Baby Blocks™. Earn rewards for keeping you and your baby healthy.*
  • Healthy First Steps®. Extra support to help you and your baby stay healthy.
  • Prenatal Visits. Care for you before your baby is born.

* Value added benefit offered by UnitedHealthcare Community Plan.

Care for Conditions

If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care, support and services you need. Benefits include:

  • Asthma and COPD Support. Exams, testing and supplies are covered.
  • Care Management. If you qualify, get personal help managing health conditions.
  • Diabetic Support. Medicine, needles and wipes for managing diabetes.
  • Mental Health. Counseling and other treatments are covered.
  • Disease Management. Focused care for those with critical health needs.

Dental, Vision, and Hearing Care

We help you keep your smile, sight and hearing at their best. Benefits include:

  • Dental. Covered cleanings, checkups and dental work are provided by MCNA Dental (Managed Care of North America) for members under the age of 21. We also offer coverage for adults.
  • Vision. Exams and eyeglasses or an allowance for lenses are covered for members under the age of 21. We also offer coverage for adults.
  • Hearing. Tests, exams and hearing aids for members to age 21.

Home Care and Supplies

Get the medical care and equipment you need to live safely at home. Benefits may include:

  • Equipment and Supplies. In-home medical and safety equipment are covered for medically necessary equipment.
  • Home Health Care. Medical and personal care at home, if necessary.

Rides and Other Help

Sometimes you might need a little extra help using everything our health plan offers. For those times, you can rely on:

  • Language Help. Connect to a translator through Member Services.
  • Interpreters. Have an interpreter with you at your doctor visits.
  • Member Services. Get help with understanding your benefits and get your questions answered.
  • Transportation. We provide rides to and from medical visits.

Food For Thought

Eating Well on a Budget is a bilingual, multimedia program designed in partnership with Sesame Street to help support families who have children between the ages of 2 and 8 and are coping with uncertain or limited access to affordable and nutritious food.
 

Learn More

Are You Prepared for Hurricane Season?

UnitedHealthcare Community Plan wants to help you make sure you are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding.

Important Emergency Preparedness Tips (PDF 162.49 KB)

Text 4 Baby logo

Text4baby gets you free facts and links to free health and wellness items for you and your baby. To help give you and baby a great start click here to sign up.

Questions?

Ready to get started? Call us at 1-866-675-1607 TTY: 711 Monday – Friday
7 a.m. – 7 p.m.

Questions?

Ready to get started?

Call Us:
1-866-675-1607
TTY: 711

Monday – Friday
7 a.m. – 7 p.m.

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, and specialists.

Behavioral Health

Search for behavioral health providers and resources.

Mental Health & Substance Use Treatment Services Handbook
View Drug List

Find medications covered by this plan.

Pharmacy Lookup

Find a pharmacy near you.

Dentist Lookup

Find a dentist near you.

Member Information

Grievance & Appeals

If you wish to file a grievance regarding service UnitedHealthcare Community Plan has provided, learn more about the Grievance and Appeals process here.

Member Website

Already a member? You have access to our member-only website. Get information about your benefits and more.

Integrated Health Services Member Handbook
Physical Health Services Handbook

More Resources

Member Page

View more news, updates and resources for members.

Integrated Health Services Member Handbook
Physical Health Services Handbook