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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

Healthy Louisiana Plan

Our Healthy Louisiana plan offers a range of benefits along with extras. View the benefits below to see all that our plan offers. It's for pregnant women, adults and children under the age of 21.

UnitedHealthcare and the State of Louisiana want to ensure all residents are informed during emergencies. Please visit for emergency preparedness guides and tips to keep you and your loved ones safe all year long.


UnitedHealthcare Implements Benefit Relief Measures to Assist Members, Clients and Providers Affected by Louisiana Floods

UnitedHealthcare and Optum are deeply concerned for the health, well-being and safety of everyone affected by the recent floods in Louisiana, especially those who have lost loved ones, homes and businesses. We want to ensure that plan participants who may have been affected have minimal disruption to their benefits and continue to have access to the care they may need.

To assist local members, employers and care providers who may have been affected, we are implementing a number of benefit-relief measures, which include: 



  • easing restrictions on prescription refills;
  • waiving prescription co-pays thru 9/12/2016;
  • waiving pre-authorizations fthru 8/31/2016 or care based on medical need;
  • certain out-of-network benefit coverage; and
  • financial relief measures.


    We encourage plan participants to call UnitedHealthcare Customer Care for more information on specific benefit-relief measures that may be available to them based on their specific coverage plan, and for assistance on any benefit- or health-related issue.  

    Plan participants who have lost their medical ID cards can call 866-633-2446, 8 a.m. to 8 p.m. (in the local time zone) Monday through Friday. People enrolled in employer-sponsored and individual health plans with a smartphone can download the free Health4Me app, which provides instant access to your ID card and other important health information.

    UnitedHealthcare is also offering 24/7 free emotional support through the Optum support line at 866-342-6892 (toll-free).The line will remain open for as long as necessary and is available to the entire community, regardless of their insurance care provider.

    We are sensitive to the fact that there is much to do to help care for and alleviate the associated stress and uncertainty of this tragic situation and needs will evolve over time.  We will continue to carefully monitor the situation and take additional actions as necessary to support Louisianans.



    Member Login

    Already a member? You have access to our member-only website. Get information about your benefits and more. Do all this and more by registering today.

    Register Now

    Call Us:
    1-866-675-1607 / TTY: 711

    Call Us:
    TTY: 711

    Monday - Friday 7 a.m. - 7 p.m.

    Monday - Friday 7 a.m. - 7 p.m.

    Have Questions? Call Us at:
    1-866-675-1607 / TTY: 711

    Have Questions? Call Us at:
    TTY: 711

    Monday - Friday 7 a.m. - 7 p.m.

    Monday - Friday 7 a.m. - 7 p.m.

    See if your doctor or hospital is in our network. Or use this tool to find a new doctor or hospital.

    This plan is available:

    This plan is available statewide.

    More information on eligibility and enrollment can be found on the Healthy Louisiana website.

    Benefits & Features

    Well and Sick Care

    Get the assistance you need to make life a little easier, or to get better if you are injured or sick. That includes:

    • Unlimited Doctor Visits for Children. Your child can see the doctor as often as needed.
    • Unlimited Doctor Visits for Adults. See your doctor as often as needed.*
    • Well Visits. Annual checkups to help keep your family healthy.
    • Chiropractor Services. Chiropractic visits for members who qualify.
    • Hospitalization. You pay nothing for care in a hospital.
    • Shots and Vaccines. Routine shots help protect against illness. Adults are covered too.*
    • Medicines. Fill your prescriptions at local pharmacies.

    * Value added benefit offered by UnitedHealthcare Community Plan.

    Pregnancy Care

    Nothing is more important than the health and well-being of you and your baby. That's why our plan benefits include:

    • Choice of Birth Centers. Pick from our partner hospitals across Louisiana.
    • Choice of Doctors. Find a doctor or OB/GYN you trust in our network.
    • Baby Blocks™. Earn rewards for keeping you and your baby healthy.*
    • Healthy First Steps®. Extra support to help you and your baby stay healthy.
    • Prenatal Visits. Care for you before your baby is born.

    * Value added benefit offered by UnitedHealthcare Community Plan.

    Care for Conditions

    If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care, support and services you need. Benefits include:

    • Asthma and COPD Support. Exams, testing and supplies are covered.
    • Care Management. If you qualify, get personal help managing health conditions.
    • Diabetic Support. Medicine, needles and wipes for managing diabetes.
    • Mental Health. Counseling and other treatments are covered.
    • Disease Management. Focused care for those with critical health needs.

    Dental, Vision, and Hearing Care

    We help you keep your smile, sight and hearing at their best. Benefits include:

    • Dental. Covered cleanings, checkups and dental work are provided by MCNA Dental (Managed Care of North America) for members under the age of 21. We also offer coverage for adults.
    • Vision. Exams and eyeglasses or an allowance for lenses are covered for members under the age of 21. We also offer coverage for adults.
    • Hearing. Tests, exams and hearing aids for members to age 21.

    Home Care and Supplies

    Get the medical care and equipment you need to live safely at home. Benefits may include:

    • Equipment and Supplies. In-home medical and safety equipment are covered for medically necessary equipment.
    • Home Health Care. Medical and personal care at home, if necessary.

    Rides and Other Help

    Sometimes you might need a little extra help using everything our health plan offers. For those times, you can rely on:

    • Language Help. Connect to a translator through Member Services.
    • Interpreters. Have an interpreter with you at your doctor visits.
    • Member Services. Get help with understanding your benefits and get your questions answered.
    • Transportation. We provide rides to and from medical visits.

    On May 3, 2016, UnitedHealthcare provided written notice of a privacy incident to some individuals in Louisiana enrolled in its Medicaid health plan.  A small subset of affected individuals was unable to be reached by mail.  For more details, please click here. (JPG 316.74 KB)

    Food For Thought

    Eating Well on a Budget is a bilingual, multimedia program designed in partnership with Sesame Street to help support families who have children between the ages of 2 and 8 and are coping with uncertain or limited access to affordable and nutritious food.

    Learn More

    Are You Prepared for Hurricane Season?

    UnitedHealthcare Community Plan wants to help you make sure you are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding.

    Important Emergency Preparedness Tips (PDF 162.49 KB)

    Text4baby gets you free facts and links to free health and wellness items for you and your baby. To help give you and baby a great start click here to sign up.


    Ready to get started? Call us at 1-866-675-1607 TTY: 711 Monday – Friday
    7 a.m. – 7 p.m.


    Ready to get started?

    Call Us:
    TTY: 711

    Monday – Friday
    7 a.m. – 7 p.m.

    Lookup Tools

    Doctor Lookup

    Search for doctors, hospitals, and specialists.

    Behavioral Health

    Search for behavioral health providers and resources.

    Mental Health & Substance Use Treatment Services Handbook
    View Drug List

    Find medications covered by this plan.

    Pharmacy Lookup

    Find a pharmacy near you.

    Dentist Lookup

    Find a dentist near you.

    Member Information

    Grievance & Appeals

    If you wish to file a grievance regarding service UnitedHealthcare Community Plan has provided, learn more about the Grievance and Appeals process here.

    Member Website

    Already a member? You have access to our member-only website. Get information about your benefits and more.

    Physical Health Services Handbook

    More Resources

    Member Page

    View more news, updates and resources for members.

    Physical Health Services Handbook