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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

UnitedHealthcare Community Plan

Member Information


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Member Handbooks

Click Above to See Our Member Handbooks

Did you know you can get gas reimbursement for your non-emergency medical transportation? Click here to get the forms you need:Reimbursement Instructions (PDF 84.06 KB) | Reimbursement Log (PDF 177.67 KB)

Click here (PDF 23.08 KB) if you would like reimbursement on your medicine.

How To Contact Us

If you have questions about your health plan, call us. Our toll-free Member Services number is 1-877-542-9238 (TTY: 711).

They can talk to you 24 hours a day, 7 days a week in English, Spanish or other languages.

I/DD Members

Click Above to See Information for Members with Intellectual and Developmental Disabilities

This information is directed at the member. UnitedHealthcare Community Plan is also aware of the important role of the member’s support team. Family, guardians or representatives can be a big help in getting the right services, and can use this information to assist in supporting the member.

The Home and Community‐Based Services Intellectual/Developmental Disability (HCBS I/DD) program is designed to provide critical long term care support services, in the community setting of choice for beneficiaries that would otherwise require institutionalization in an intermediate care facility for an ICF‐ID (intermediate care facility for intellectual disabilities). The KanCare HCBS I/DD program is administered by the Kansas Department of Aging and Disability Services (KDADS).

Consistent with the Developmental Disabilities Reform Act of 1995 (DDRA), the goals and objectives of the program center around the policy of the State to provide persons who have intellectual and/or developmental disabilities access to services and supports which allow for these persons opportunities for choice that increase their independence, productivity, integration and inclusion in the community. Further, this range of supports and services will be appropriate to each person and will be provided in a manner that affords the same dignity and respect to per persons with intellectual or developmental disabilities that would be afforded to any person who does not have a disability.

HCBS I/DD goals conform to the Developmental Disabilities Reform Act of 1995 (DDRA). The policy is to provide access to services that allow persons to be more independent. It is to help people with disabilities be a part of the community. It is to help them be more productive. This help is tailored to each person. It is given with dignity and respect.

Kancare/UnitedHealthcare Community Plan is managing your HCBS I/DD services. You will be able to keep your same community providers, including your target case manager. There are 13 services under the I/DD program. You may be getting some or all of them. 

They are:
 Assistive Services
 Day Supports
 Financial Management Service (FMS)
 Medical Alert  
 Overnight Respite  
 Personal Assistant Services  
 Residential Supports  
 Sleep Cycle Support  
 Specialized Medical Care  
 Supported Employment  
 Supportive Home Care (SHC)  
 Wellness Monitoring  
 Targeted Case Management (TCM)


Frequently Asked Questions (PDF 175.42 KB)

Extra Coverage and Programs (English and Spanish) (PDF 1.67 MB)

IDD Supplement (PDF 516.56 KB)

Member Newsletters

Click Above to See Our Member Newsletters


Fall 2016 - Kids (Spanish)
Fall 2016 - Kids (English) (PDF 492.52 KB)
Fall 2016 - (English) (PDF 402.54 KB)
Fall 2016 (Spanish)
Fall 2016 - Seniors (English) (PDF 376.96 KB)
Fall 2016 - Seniors (Spanish)

Summer 2016 - Kids (Spanish)
Summer 2016 - Kids (English) (PDF 576.03 KB)
Summer 2016 - (English) (PDF 516.17 KB)
Summer 2016 (Spanish) (PDF 490.39 KB)
Summer 2016 - Seniors (English) (PDF 455.71 KB)
Summer 2016 - Seniors (Spanish) (PDF 444.06 KB)
Spring 2016 (English) (PDF 551.5 KB)
Spring 2016 (Spanish) (PDF 559.27 KB)
Spring 2016 - Seniors (English) (PDF 472.66 KB)
Spring 2016 - Seniors (Spanish) (PDF 409.87 KB)
Spring 2016 - Kids (English) (PDF 531.86 KB)
Spring 2016 - Kids (Spanish) (PDF 551.5 KB)
Winter 2016 (English) (PDF 449.63 KB)
Winter 2016 (Spanish) (PDF 428.16 KB)
Winter 2016 Issue - Seniors (English) (PDF 415.69 KB)
Winter 2016 Issue - Seniors (Spanish) (PDF 388.21 KB)
Winter 2016 Issue - Kids (English) (PDF 480.28 KB)
Winter 2016 Issue - Kids (Spanish) (PDF 453.35 KB)


Fall 2015 (English) (PDF 1.95 MB)
Fall 2015 (Espanol) (PDF 414.64 KB)
Fall 2015 Issue – Seniors (English) (PDF 1.79 MB)
Fall 2015 Issue – Seniors (Español) (PDF 339.24 KB)
Fall 2015 Issue – Kids (English) (PDF 1.86 MB)
Fall 2015 Issue – Kids (Español) (PDF 428.37 KB)

Summer 2015 (English) (PDF 695.94 KB)
Summer 2015 (Espanol) (PDF 691.35 KB)

Spring 2015 (English) (PDF 441.05 KB)
Spring 2015 (Espanol) (PDF 404.26 KB)

Winter 2015 (English) (PDF 560.44 KB)
Winter 2015 (Español) (PDF 582.62 KB)

Fall 2014 (English) (PDF 2.29 MB)
Fall 2014 (Español) (PDF 2.15 MB)
Summer 2014 (English) (PDF 566.24 KB)
Summer 2014 (Español) (PDF 437.21 KB)
Spring 2014 (English) (PDF 667.74 KB)
Spring 2014 (Español) (PDF 649.17 KB)
Winter 2014 (English) (PDF 649.58 KB)
Winter 2014 (Español) (PDF 664.89 KB)
Fall 2013 (English) (PDF 708.42 KB)
Fall 2013 (Español) (PDF 669.42 KB)
Summer 2013 (English) (PDF 952.3 KB)
Summer 2013 (Español) (PDF 1.06 MB)
Spring 2013 (English) (PDF 1.61 MB)
Spring 2013 (Español) (PDF 1.61 MB)
Winter 2013 (English) (PDF 801.17 KB)
Winter 2013 (Español) (PDF 801.51 KB)

Advance Directive/ Power of Attorney Forms

Click here to go to a page provided by the State of Kansas for Advance Directive and Power of Attorney forms.

Language Help

Click above for language help.

English (PDF 273.42 KB)
Chinese (PDF 265 KB)
French (PDF 216.69 KB)
German (PDF 253.78 KB)
Spanish (PDF 530.72 KB)
Vietnamese (PDF 249.78 KB)

 

Extra Coverage and Programs

Click above to view extra coverage and programs. 


Authorized Representative Designation Form (PDF 73.21 KB)

UnitedHealthcare Community Plan has practice guidelines that help providers make healthcare decisions. These guidelines come from nationally recognized sources.

Click here (PDF 228.94 KB) to view the entire list of guidelines or to request a printed copy call our Member Services toll-free at 1-877-542-9238 (TTY: 711).

Reviewed by UnitedHealthcare Community Plan Provider Advisory Committee on September 17, 2014.

If you suspect provider fraud or abuse, call UnitedHealthcare Community Plan's hotline at 1-877-766-3844. You do not have to give your name, the provider will not be told you called.

Notice of Privacy Practices

Our Notice of Privacy Practices tells you how health information about you may be used and shared. We must by law let you know the Notice is available and how you can get a copy. You can see a copy of our Privacy Practices here. NOTICE OF PRIVACY PRACTICES

Questions?

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1-877-542-9238
TTY: 711

Monday-Friday
8:00 a.m. to 8:00 p.m.

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Member Handbook

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UnitedHealthcare Community Plan