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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

The Personal Assist™ Plan


Enrollment in UnitedHealthcare Personal Assist is voluntary.

To enroll you must:

  • Be 18 years of age or over
  • Have, or be eligible for, Medicaid
  • Reside in the plan's service area (Albany, Broome, Bronx, Erie, Kings, Monroe, New York, Oneida, Onondaga, Orange, Queens, Richmond, Rockland counties).
  • UnitedHealthcare Personal Assist will be available in other counties in New York State, please check this website or call 1-855-345-6582 to find out if you are eligible to join.
  • Be able to live safely at home
  • Require Home and Community Based Services (HCBS) (requires clinical assessment)
  • Have a physician who agrees to collaborate with the plan/applicant to write orders for covered services
  • Have a health assessment completed by a UnitedHealthcare Personal Assist nurse using the NY State Department of Health approved assessment tool


If you would like to enroll in UnitedHealthcare Personal Assist, please call 1-855-345-MLTC 1-855-345-6582, and we will contact you to schedule an appointment for an eligibility and health assessment.


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