UnitedHealthcare Community Plan
You appear to be browsing this site using Internet Explorer 6. This browser is now out of date. For safer, more reliable browsing it is recommended that you upgrade your browser to Firefox, Safari or Internet Explorer 7 or 8.
Shortcut Navigation:

We continue to ensure that all documents are updated for ICD-10 Terminology. Providers should be aware that ICD-9 content applies to dates of service prior to 10/1/2015. ICD-10 terminology and claims sets apply to dates of service 10/1/2015 and after, regardless of the status of the document. 

Find a Physician




Please select the state where you practice.

UnitedHealthcare Community Plan
Texas Providers


Here you will find the information, forms, manuals and links you need to conduct business with UnitedHealthcare Community Plan.

Please choose your topic of interest by selecting one of the navigation buttons on the left-hand side of the page, or select one of the topics below.

Contact Us

Select a plan below for contact information (call center, mailing address and more).

Customer Service:  888-887-9003  

Provider Relations: 888-303-6162 or providerservicestx@uhc.com

Customer Service for Long Term Services and Supports:  888-787-4107  or uhc_cp_prov_relations@uhc.com

STAR Kids Service Coordination Hotline:  800-349-0550
STAR+PLUS Service Coordination Hotline: 800-349-0550

UnitedHealthcare Connected (Medicare-Medicaid Plan)

 

Provider Call Center

888-887-9003
Monday-Friday, 8 a.m. – 6 p.m. CST 

Postal Mailing Address

UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 800
Sugar Land, TX 77478
 

Medical Claims Mailing Address UnitedHealthcare Connected
P.O. Box 31352Salt Lake City, UT 84131-0352
 
Provider Grievances Address           

UnitedHealthcare Connected
PO Box 31364
Salt Lake City, UT 84131-0364
 

Overbilling and Refund Address

UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas

Harris County, Texas

CHIP

Proider Call Center

888-887-9003
Monday-Friday  8 a.m. – 6 p.m. CST

 

 

Postal Mailing Address

UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 800
Sugar Land, TX 77478
 

Claims Mailing Address

UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270


 

Member and Provider Complaints and Appeals Address

UnitedHealthcare Community Plan
Attn:  Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364

Overbilling and Refund Address UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
 
Service Delivery Areas


Jefferson and Harris

 

STAR



Provider Call Center

888-887-9003
Monday-Friday  8 a.m. – 6 p.m. CST

Mailing Address

UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 800
Sugar Land, TX 77478
 

Claims Mailing Address

UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270
 

Member and Provider Complaints and Appeals     
Address 

UnitedHealthcare Community Plan
Attn:  Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
 

Overbilling and Refund Address

UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas Jefferson, Harris and Hidalgo
STAR+PLUS



Provider Call Center

888-887-9003
Monday-Friday, 8 a.m. – 6 p.m. CST

Postal Mailing Address

UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 800
Sugar Land, TX 77478

Claims Mailing Address

UnitedHealthcare Community Plan
CLAIMS
PO Box 31352
Salt Lake City, UT 84131-0352

Provider Appeals and Complaints Address           

UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364

Overbilling and Refund Address

UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Area

Jefferson, Harris, Nueces,
Travis and Central Medicaid
|Rural Service Area (MRSA)
and Northeast MRSA

 

STAR Kids

 

Provider Call Center

888-887-9003
Monday-Friday, 8 a.m. – 6 p.m. CST 

Postal Mailing Address

UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 800
Sugar Land, TX 77478
 

Medical Claims Mailing Address

UnitedHealthcare Community Plan
PO Box 5290
Kingston, NY 12402-5290
 

Provider Appeals and Complaints Address           

UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
 

Overbilling and Refund Address

UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas

Jefferson, Harris, Hidalgo
Medicaid Rural Service Area (MRSA Central) and MRSA Northeast

Join Our Network

Click here (PDF 364.56 KB) to learn more about our network. 3.28.2016.

Prior Authorizations

Most Recent Authorizations

STAR Kids Prior Authorization List (PDF 712.52 KB)
UnitedHealthcare Community Plan Prior Authorization TX STAR Effective 7/1/2016 (PDF 196.79 KB)
UnitedHealthcare Community Plan Prior Authorization TX STAR PLUS Effective 7/1/2016 (PDF 195.63 KB)
UnitedHealthcare Community Plan Prior Authorization TX CHIP Effective 7/1/2016 (PDF 195.03 KB)
UnitedHealthcare Medicare Solutions and UnitedHealthcare Community Plan Notification/Prior Authorization Requirements Effective 7/1/2016 (PDF 266.74 KB)  

Archive

UnitedHealthcare Medicare Solutions and UnitedHealthcare Community Plan Notification/Prior Authorization Requirements Effective 5/1/2016  (PDF 251.42 KB)

UnitedHealthcare Community Plan Prior Authorization TX STAR.STAR+PLUS Effective 5/1/2016 (PDF 201.6 KB)

UnitedHealthcare Community Plan Prior Authorization TX CHIP Effective 5/1/2016 (PDF 193.82 KB)

UnitedHealthcare Community Plan Prior Authorization - TX CHIP Effective 1/1/2016 (PDF 221.04 KB) posted 1.28.2016

UnitedHealthcare Community Plan Prior Authorization - TX STAR.STAR+PLUS Effective 1/1/2016 (PDF 223.42 KB) posted 1.28.2016

UnitedHealthcare Medicare Solutions Notification/Prior Authorization List - Effective 1/1/16 (PDF 250.02 KB)  posted 1.28.2016

CHIP Prior Authorization (PDF 217.91 KB) posted 11.30.2015

STAR.STAR+PLUS Prior Authorization (PDF 236.02 KB) posted 11.30.2015

UnitedHealthcare Medicare Solutions Notification/Prior Authorization List - Effective 1/1/16 (PDF 249.77 KB) - posted 1.12.2016

CHIP Required Authorization (PDF 214.25 KB) posted 7.1.2015

STAR.STAR+PLUS Prior Authorization (PDF 232.48 KB) posted 7.1.2015

CHIP Required Authorization (PDF 203.44 KB)

STAR.STAR+PLUS Prior Authorization
(PDF 607.66 KB)

Important Messages from the Texas Health and Human Services Commission

 

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. Click here (PDF 38.15 KB) to download our policy. 

Disclaimer

If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail.


Site Outage

Our back up server helps ensure our site information is available to you 24/7. In the event you receive an error message, please wait a few minutes and try again, utilize UnitedHealthcare® Online or you may call Customer Service at 888-887-9003.