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Provider Training

UnitedHealthcare Community Plan's Training Materials and Quick Reference Guides that appear on this website apply to both contracted and non contracted providers.

If you are not contracted with UnitedHealthcare Community Plan and are a specialist, ancillary provider, or a hospital that participates in the State of Louisiana Medicaid network, you are considered participating with us.

The policies and processes that are included in the documents on this website are applicable to all providers, including our contracted PCPs.


Provider Education Sessions 

In addition to onsite visits, our Provider Advocates conduct provider education webinars on a regular basis. If your practice is new to our network, or if you would like to schedule an onsite orientation to learn more about our policies and procedures, please email UnitedHealthcare Community Provider Relations at

Topics of discussion may include:

  • Claim submission procedures
  • Timely filing guidelines
  • Billing and prior authorization policies
  • Provider dispute and resolution process
  • Other topics and tools relevant to your practice

View the Provider Education Training Schedule (PDF 165.67 KB). 


On-Site Visits with Your Provider Relations Advocate

We offer on-site visits to help you gain a better understanding of our policies and procedures.

If your practice is new to our network or if you would like to schedule an on-site orientation with your dedicated Provider Relations Advocate, email UnitedHealthcare Community Provider Relations at: