UnitedHealthcare Community Plan
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Welcome to the UnitedHealthcare Community Plan’s Behavioral Health Information Center. Click here to access the Provider Express Website where you will find behavioral health care provider training resources, forms, manuals and links to help us work effectively together. 


Behavioral Health Care Providers: For instructions on how to join our behavioral health network, to review UnitedHealthcare Community Plan behavioral health information, and to submit demographic changes, click here.


UnitedHealthcare Community Plan Behavioral Health Authorization Templates

Louisiana State of Emergency Authorization Requirements

For behavioral health providers and facilities specifically:

  • Our call center remains operational and available 24/7.

  • We request that providers only call with urgent issues during this time so we can ensure we are able to assist members and providers with urgent needs.

  • Services will not be denied for lack of prior authorization for any service or level of care, nor will there be any penalty for delays in requesting authorization.

  • Please request authorization following the standard request process at your earliest convenience for services that require authorization.

  • We are reaching out to high-risk members and those with special health care needs to ensure they are able to access needed services and medication.

  • Please call 866-675-1607 if you have a member in need of assistance in accessing services.

For members who do not reside in one of the Parishes listed above, the standard authorization guidelines will apply. Thank you.