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Provider Information

UnitedHealthcare Community Plan of Kansas

We insure more pregnant moms, more children, and more aged, blind and persons with disabilities than anyone else. No one has a larger list of doctors and hospitals. We're a leader in working with community organizations to help the uninsured become insured, and the insured to get the best medical care possible. We're a leader in the effort to understand the social and cultural causes of disease. UnitedHealthcare has been in your community for years. We look forward to partnering with you.

Issues Log

The Provider Issue Log is updated on a weekly basis and provides the status, resolution and timing of global issues impacting multiple providers. Click here (PDF 1.18 MB) to access the Provider Issue Log.

Connecting with the Community Provider Calls

Hosted by UHC provider service and health plan staff, these virtual meetings will be open to all providers serving KanCare members. Meetings will include updates on key operational issues, as well as an open forum for provider questions. 

Please note: Based on provider feedback, the “Connecting with the Community” provider calls will be changed to a once-weekly schedule. Meetings will be hosted on Thursdays at 10 AM CST, starting November 7th.

Access our current meeting schedule, conference call numbers and webex information: KS Provider Sessions (PDF 54.51 KB).

Access the recent meeting presentation: Presentation February 2014 (PDF 145.41 KB). The presentation will be updated at the end of each week for providers who are unable to attend.

I/DD Waiver Implementation

Check back here for key information and updated regarding the inclusion of the I/DD waiver into KanCare.

Provider After Hour Emergency Line

The Provider After Hour Emergency Number for the I/DD Waiver is 866-211-4570. This number has been established for providers to report urgent issues relative to a member’s I/DD waiver services that occur after standard business hours that effect the immediate health and/or well-being of members on the I/DD Waiver. Medical or life threatening emergencies should be directed to 911.

Providers should leave the member information, including member ID number and spelling of the member name, as well as the nature of the emergency on the confidential voicemail. A member of our Care Coordination staff will receive the information and assist with the emergency situation and follow up with the caller call.

This telephone number should not be used to report issues with claims or authorizations. Issues with claims and authorizations should be directed to your HCBS Provider Advocate.

Provider Training

Access our I/DD Provider Training Schedule for the dates, times and connection information for provider education opportunities: IDD Provider Training Schedule (PDF 326.63 KB)  

Providers may access the presentation/training materials here: IDD Provider Training Presentation
(PDF 3.82 MB)

Questions that were not answered during the I/DD Provider Training Sessions will be posted here (PDF 190.03 KB) with the responses.

United DD Provider Support Calls

The health plan and provider advocate team is pleased to host weekly open forum calls for Pilot I/DD Providers. These calls will be hosted on Tuesdays beginning on November 19th, and will include a brief presentation on key provider topics, followed by an open forum for provider questions and input.

Access our meeting schedule, conference call numbers and webex information: United DD Provider Support Calls (PDF 286.15 KB).

Provider Advocate Contact Information

Providers may click here (PDF 118.1 KB) to access the HCBS Provider Advocate Territory Map to identify the Provider Advocate in your area.

United IDD Provider Billing Guidelines

Click here (PDF 129.58 KB) for the current guidelines.
Click here (PDF 196.56 KB) for Atypical Provider Billing Bulletin.

Billing Issues Related to NPI Number
Providers who are experiencing claim issues related to NPI number may click here (PDF 105.34 KB) for suggested steps to follow to help identify and correct the provider NPI issue.

Targeted Case Manager Updates/Question & Answer Sessions

Access our TCM Training Schedule for the dates, times and connection information for update sessions and open question and answer forums for targeted case managers: TCM Training Schedule (PDF 321.52 KB).

UnitedHealthcare Provider Contact List

View details

UnitedHealthcare’s provider support teams are available to assist Kansas Providers. 

Call Center Support

Provider Services Call Center


Prior Authorization Call Center


UHCOnline Customer Service (website assistance)

866-842-3278 Option 2


Physical Health Providers

Network Team for contracting/credentialing

Provider Advocate Team

Physical Health Provider Advocate Map (PDF 88.71 KB)


Behavioral Health/Substance Use Disorder Providers

Customer Care Professional Call Center


Provider Relations Lead Monica Meek

Fax authorizations or provider concerns


Sandra K Hashman-Evans, Executive Director; 913-333-4051


Nursing Facilities

Nursing Facility Provider Support Line


Mona Hull, Provider Advocate Manager; 612-642-7797

Michelle Simms, Provider Advocate; 913-323-1037

Nursing Facility Provider Advocate Map  (PDF 177.22 KB)


Home and Community Based Service Providers

HCBS Provider Support Team Email

Shandy Ricketts, HCBS Network Manager

Krista Hayes, Credentialing/Special Accounts; 316-794-2252; 913-333-4013

Jennifer Crawford, Northcentral & Northeast Kansas

Dalia Aguilar, East/Southeast; 785-234-1279; 913-333-4244

Tamara Sands, Western Kansas

Craig Sangals, Southcentral; 620-227-2498; 316-321-1025

Home and Community Based Services Provider Advocate Map 
(PDF 118.1 KB) 


Vision Providers

OptiCare Provider Support Center



Pharmacy Providers

OptumRx Help Desk – for pharmacy claim


OptumRx Network Management


Jennifer Murff, Kansas Pharmacy Manager; 913-333-4002


Dental Providers

Provider Services Call Center



Transportation Providers

LogistiCare Provider Support Line



Provider Administrative Guide

Click here to access the UnitedHealthcare Provider Administrative Guide.

Find A Doctor 

Click here to access Find A Doctor, our online provider search tool.  

Access a pdf Provider Directory:  
     Eastern third of Kansas (PDF 5.36 MB) 
     Middle third of Kansas (PDF 4.84 MB) 
     Western third of Kansas (PDF 3.37 MB)
     HCBS Provider Directory (PDF 5.3 MB)

Disclosure forms

Disclosure Forms are required for all contracted providers. If you are already a network provider and have not submitted your completed disclosure form, please email the form to

Provider Notice Archives

Integrity of Claims, Reports, and Representations to the Government

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. Click here (PDF 38.15 KB) to download our policy.

Medical Policies and Coverage Determination Guidelines for Community Plans

Medical Policies and Coverage Determination Guidelines for Community Plans

Please read the terms and conditions below carefully.

UnitedHealthcare has developed Medical Policies and Coverage Determination Guidelines to assist us in administering health benefits. These policies and guidelines are provided for informational purposes, and do not constitute medical advice. Treating physicians and health care providers are solely responsible for determining what care to provide to their patients. Enrollees should always consult their physician before making any decisions about medical care.

Our Medical Policies express our determination of whether a health service (e.g., test, device or procedure) is proven to be effective based on the published clinical evidence. They are also used to decide whether a given health service is medically necessary. Services determined to be experimental, investigational, unproven, or not medically necessary by the clinical evidence are typically not covered.

Coverage Determination Guidelines are used to determine whether a service falls within a benefit category or is excluded from coverage. Coverage Determination Guidelines may address such matters as whether services are skilled versus custodial, or reconstructive versus cosmetic.

Benefit coverage for health services is determined by the enrollee's specific benefit plan document, such as a Certificate of Coverage, Schedule of Benefits, or Summary Plan Description, and applicable laws that may require coverage for a specific service. The enrollee's benefit plan document identifies which services are covered, which are excluded, and which are subject to limitations. In the event of a conflict, the enrollee's specific benefit document supersedes these policies and guidelines.

Medical Policies and Coverage Determination Guidelines are developed as needed, are regularly reviewed and updated, and are subject to change. They represent a portion of the resources used to support UnitedHealthcare coverage decision making. The information presented in these policies and guidelines is believed to be accurate and current as of the date of publication, and is provided on an "AS IS" basis. Additionally, UnitedHealthcare may use tools developed by third parties, such as the MCGTM Care Guidelines, to assist us in administering health benefits. The MCGTM Care Guidelines are intended to be used in connection with the independent professional medical judgment of a qualified health care provider and do not constitute the practice of medicine or medical advice.

Medical Policies and Coverage Determination Guidelines are the property of UnitedHealthcare. Unauthorized copying, use and distribution of this information are strictly prohibited. The MCGTMCare Guidelines are proprietary to MCGTM and are not published on this website.

When these medical policies are used to determine medical necessity, clinical guidelines will be applied in the following order:

1) State/Federal Guidelines and Contract Requirements
2) UnitedHealthcare Community Plan Medical Policies and Coverage Determination Guidelines
3) Milliman Care Guidelines

For UnitedHealthcare Community Plan Medical Policies and Coverage Determination Guidelines, please click here.