AmeriHealth Caritas Members Transitioning to Community Plan

Starting Dec. 1, 2017, UnitedHealthcare Community Plan will begin servicing IA Health Link members who were previously managed by AmeriHealth Caritas. If a member doesn’t present their new UnitedHealthcare Community Plan member ID card, please verify eligibility using their Medicaid State ID number. You may verify by calling the Eligibility and Verification Information System (ELVS) at 800-338-7752 or by signing in to their web portal here. You may also call UnitedHealthcare’s Provider Services at 888-650-3462. More information about the transition can be viewed on our Bulletins page. You can also use our tool for looking up in-network providers.

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Cultural Competency Library

Provider Quick Reference Guide

Understanding Cultural Competency and the Americans with Disabilities Act (PDF 86.58 KB)

Online Resources

Agency for Healthcare Research and Quality
This site offers two guides that offer approaches to defining cultural needs in managed care and developing appropriate services for them.

Agency for Healthcare Research and Quality - Care of Women in U.S. Hospitals
Evaluation of data on hospital stay difference by gender.

Center for Effective Collaboration and Practice
This site provides a question and answer format for different aspects of cultural competence.

The Cross Cultural Health Care Program
The Cross Cultural Health Care Program is a nonprofit organization founded in 1992 whose mission is to help ensure underserved communities full access to quality health care that is culturally and linguistically appropriate.

Cultural Orientation Resource Center
Provides information, videos and resources about refugees and resettlement experiences.  

CyraCom International - Language Services
CyraCom is the leading provider of innovative language solutions for healthcare, including over-the-phone interpretation, video interpretation, translation and localization and assessment and training.

Promoting language and cultural competence to improve the quality of health care for minority, immigrant and ethnically diverse communities.

EthnoMED Refugee Health Clinical Topics
Provides topics related to health care of refugees including screening guidelines.

Language Line Services
Language interpretation and document translation for companies of all sizes. Communicate with anyone, anywhere, in over 170 languages.

Limited English Proficiency - A Federal Interagency Website
LEP.gov promotes a positive and cooperative understanding of the importance of language access to federally conducted and federally assisted programs.

Management Sciences for Health
This Web site is designed to assist health care organizations in providing high-quality culturally competent services to multi-ethnic populations.

Office of Minority Health - Cultural Competency Section
The Office of Minority Health was mandated by the United States Congress to develop the capacity of health care professionals to address the cultural and linguistic barriers to health care delivery and increase access to health care for limited-English-proficient people. Additionally, this mandate directs OMH to support research, demonstrations and evaluations to test new and innovative models aimed at increasing knowledge and providing a clearer understanding of health risk factors and successful prevention intervention strategies for minority populations.

The National Prevention Information Network - Cultural Competence Section
The CDC National Prevention Information Network (NPIN) is the U.S. reference and referral service for information on HIV/AIDS, viral hepatitis, sexually transmitted diseases (STDs) and tuberculosis (TB). NPIN collects, catalogs, processes and electronically disseminates materials and information on HIV/AIDS, viral hepatitis, STDs and TB to organizations and people working in those disease fields in international, national, state and local settings.

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