UnitedHealthcare Community Plan
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Bulletins & Payment Policy Notifications

See the bulletins below to stay up-to-date on news, policy changes, and other issues important to your practice.


Delaware Bulletins

Click on the arrow to view prior Delaware bulletins. 

Policy on Requests for Medical Records (PDF 82.21 KB) - Effective Nov. 20, 2013
Occular Screening Medical Policy Cancellation Notice (PDF 23.96 KB)
PPACA PCP Fee Increase Update (PDF 47.58 KB) - October 28, 2013
New Reimbursement & Drug Policies and Changes to Existing Reimbursement Policies (PDF 161.5 KB) - Effective February 15, 2014
Readmission Policy Reminder (PDF 119.6 KB) New Medical Policy and Changes to Reimbursement Policies (PDF 174.08 KB)  - Effective November 16, 2013
Readmission Policy FAQ (PDF 248.2 KB) 
DE Primary Care and VFC Rate Increase Attestation (PDF 170.82 KB) - June 2013
Mobile Phlebotomy for UnitedHealthcare Community Plan Patients (PDF 81.85 KB)  - January 2013
Whooping Cough Cases On Rise; Get Vaccinated - Sept. 28, 2012 
New Incentive Program for Patients with Diabetes – Delaware Only - March 1, 2012  (PDF 35.97 KB) 
Delaware Plan Awarded Contract for Managed Long- Term Care (MLTC) - February 2012  (PDF 35.73 KB)  
Maternity Admission Notification Update - January 2012  (PDF 27.15 KB) 
Prohibition of Claims Payment Beyond the Borders of the U.S. - Jan. 17, 2012  (PDF 41.48 KB) 
Oxycodone Provider Letter - Jan. 17, 2012  (PDF 81.99 KB) 
Delaware Diamond State Health Plan Plus Frequently Asked Questions - Nov. 29, 2011  (PDF 52.59 KB) 
Medical Policy Update - Oct. 13, 2011  (PDF 27.48 KB) 
Behavioral Health (UBH) Provider Relations Contact for Deleware - Oct. 13, 2011  (PDF 45.95 KB) 
Secure Fax Alert for Medical Prior Authorization Requests - Oct. 12, 2011 
(PDF 20.52 KB)Corrected Claims Policy - Sept. 9, 2011 (PDF 40.52 KB)  
Vaccines For Children  (PDF 29.83 KB)  
2011 Disease Management Information for Providers  (PDF 179.92 KB) 
Rebranding Bulletin (PDF 131.6 KB) 
United Healthcare Supports National Elder Abuse Awareness Day (PDF 33.22 KB)



Payment Policy Notification Archive

Click on the arrow to view payment policy notifications from 2017 and earlier. 

Retirement of Moderate Sedation and Physical Medicine and Rehabilitation: Supervised Modalities Policies, and Changes to Procedure to Modifier and IMRT Policies - Effective May and June 2017 (PDF 202.22 KB) - Date Posted 3.2.2017

New National Drug Code Requirement Policy – Effective May 1, 2017 (PDF 48.38 KB)  - Date Posted 12.21.2016

Coding Reminder: How to Report Multiple Surgeons for One Operative Session (PDF 737.06 KB) - Date Posted 10.27.2016

Policy Change for the Multiple Procedure Payment Reduction of Diagnostic Imaging Services - Effective Jan. 1, 2017 (PDF 732.87 KB) - Date Posted 10.27.2016

Revision to Maximum Frequency per Day and Bilateral Procedures Policies for Procedure Codes with Bilateral Surgery Indicator of “2” - Effective Feb. 12, 2017  (PDF 110.97 KB)- Date Posted 10.27.2016 

Revision to Lupron Policy - Effective January 1, 2017 (PDF 203.22 KB)

New Facility Reimbursement Policy-Appropriate Patient Status for Type of Bill Policy-Effective December 1, 2016 (PDF 180.99 KB) - Date Posted 8.11.2016

Implementation of the new Clinical Laboratory Improvement Amendments Identification Requirements Policy and the Replacement Codes Policy-Effective August 1 and November 1, 2016. Changes to the Non-Covered Codes, Ambulance, and Nonphysician Health Care Professionals Billing Evaluation and Management Codes Policies-Effective in November and December 2016 (PDF 202.15 KB) - Date Posted - 7.29.2016

New Policy-Evaluation and Management Reimbursement Policy (PDF 123.17 KB)

Phase Two Implementation Delay for Supply Reimbursement Policy (PDF 139.5 KB)

Changes to the CCI Editing, DME, Incontinence Supply, Lab Services, and T Status Codes Policies -Effective August 20, 2016 and Implementation of the new Consultation Services Policy-Effective September 1, 2016 (PDF 282.07 KB)

Facility Billing Policy Update Reporting an ICD-10 Manifestation Code as a Primary/Principal Diagnosis - Effective July 1, 2016 (PDF 130.9 KB)

New Intensity-Modulated Radiation Therapy (IMRT) Reimbursement Policy - Effective July 1, 2016 (PDF 122.63 KB)

Changes to the Obstetrical Services and Supply Policies - Effective May 21, 2016 and Changes to the Inappropriate Primary Diagnosis Codes Policy and Implementation of the New Diabetic Testing Strips and Lancets Policy - Effective June 1, 2016 (PDF 204.94 KB)

REVISED: Adjunct Professional Services Policy - Frequently Asked Questions (PDF 394.63 KB)

Adjunct Professional Services Policy-Frequently Asked Questions (PDF 394.61 KB)

Claims Processing Change for Eight Professional Reimbursement Policies - Effective May 21, 2016 (PDF 145.71 KB)

New Place of Service (POS) 19 and Revision to POS 22-Effective January 1, 2016 and Telemedicine Policy Changes-Effective February 13, 2016 (PDF 177.42 KB)

Reporting Obstetrical Procedure Codes with Date Spans (PDF 140.03 KB)

Adjunct Professional Services Policy-Frequently Asked Questions (PDF 333.07 KB)


Revision to Time Span Codes Policy - Effective Fourth Quarter 2015 (PDF 120.08 KB)

Reimbursement and Drug Policy Update for ICD-10 (PDF 183.43 KB)

2015 Quarter 3 & 4 Updates: Subsequent Revision Delay for the Radiology Multiple Imaging Reduction and Multiple Procedure Policies (PDF 136.23 KB)

Procedure to Place of Service and Laboratory Services Reimbursement Policy Updates-Effective August 22, 2015 (PDF 191.37 KB)

Reimbursement Policy Clarification for the Maximum Frequency Per Day Policy and Revision Delay for the Radiology Multiple Imaging Reduction and Multiple Procedure Policies (PDF 139.15 KB)

Changes to Existing Reimbursement Policies-Effective May 2015 (PDF 206.2 KB)

REVISED: New “X” Modifiers and Impact to UnitedHealthcare Community Plan Reimbursement Policies (PDF 380.73 KB)

New “X” Modifiers and Impact to UnitedHealthcare Community Plan Reimbursement Policies (PDF 376.83 KB)

Physical Medicine & Rehabilitation: Multiple Therapy Reduction Policy Reminder (PDF 24.38 KB)

Changes to Existing Reimbursement Policy and Update to New Reimbursement Policy-Effective Nov. 15, 2014 (PDF 192.84 KB)

Changes to Existing Reimbursement Policies ‒ Effective Aug. 1, 2014 (PDF 233.28 KB)

Reimbursement Policy Changes-Effective Aug. 23, 2014 and New Reimbursement Policies-Effective Sept. 1, 2014 (PDF 195.28 KB)

Changes to Existing Reimbursement Policy – Effective May 17, 2014 (PDF 148.09 KB)

New and Changed Reimbursement Policies - Effective May 2013 (PDF 60.18 KB)

Important New Reimbursement Policy - Vaccines for Children (PDF 43.89 KB) - Effective 5/18/2013 

Provider Notification for November Payment Policy Updates/Changes - Nov. 1, 2012  (PDF 205.73 KB)

New and Changed Reimbursement Policies (PDF 135.2 KB) - Effective Sept. 14, 2013

Health Care Acquired Conditions Reimbursement Policy - Aug. 14, 2012  (PDF 167.53 KB)

New Policies Effective Aug. 14, 2011  (PDF 49.97 KB)

Provider Alert: Orencia (abatacept) Reimbursement Policy Change  (PDF 31.26 KB)