UnitedHealthcare Community Plan of Kansas
We insure more pregnant moms, more children, and more aged, blind and persons with disabilities than anyone else. No one has a larger list of doctors and hospitals. We're a leader in working with community organizations to help the uninsured become insured, and the insured to get the best medical care possible. We're a leader in the effort to understand the social and cultural causes of disease. UnitedHealthcare has been in your community for years. We look forward to partnering with you.
How to return disclosure forms
If you are already a network provider and need to return your completed Disclosure form, please scan and email the form to email@example.com.
Approved Provider Administrative Guide
The chapters of our Provider Administrative Guide that have been approved by the state of Kansas are posted here. The state has approved the final content of these chapters. We will update these chapters with an updated sample member ID card and a final electronic payer ID number for the Kansas Medicaid program, and a table of contents will be updated once all chapters receive final approval, but the content is the final version and approved.
Please click here (PDF 107.4 KB) for important information about the Extension of Transition Period for Certain Non Contracted Provider.
Search for a Provider Here
For a list of providers by area, please see below:
Eastern Service Area Providers
(PDF 3.36 MB)
Middle Service Area Providers
(PDF 3.42 MB)
Western Service Area Providers
(PDF 2.78 MB)
Kansas Provider Contacts
If you have questions about the UnitedHealthcare Community Plan of Kansas provider network, the KanCare program, or how to become a network provider, please email us at firstname.lastname@example.org and we will be happy to assist you. Please include your provider specialty in your inquiry.
Hospital/Physician/Medical Group/FQHC/RHC/Ancillary Providers
Contact your established UnitedHealthcare Contractor or Provider Advocate or email us at email@example.com.
For network questions regarding contracting with UnitedHealthcare or your current contract, please contact Jennifer Everett at 913-323-1050 or Jennifer_Everett@uhc.com.
For all other questions or issues, you may contact our Nursing Facility provider support line at 888-823-8751 or you may contact your assigned Provider Advocate for assistance. Please click here (PDF 169.03 KB) for a Nursing Facility Provider territory map to access the Provider Advocate contact information by county.
Home and Community Based Service Providers
Please contact us at firstname.lastname@example.org or click here for a territory map (PDF 172.88 KB) and contact information for Home and Community Based Service Provider Advocates.
Behavioral Health Providers
Contact Nancy Garner-Powers at 314-592-3743 or Nancy.Garner-Powers@optum.com.
Contact email@example.com or call 855-878-5372.
Non-Emergency Medical Transportation
Provider Manual (PDF 310.79 KB)
Regional Manager - Network Development
800-243-5560 * 212
Network Development Manager - Network Development
800-243-5560 * 208
Vision Providers (PDF 218.12 KB)
OptiCare is our vision network. Please contact OptiCare’s Network Management Department at 800-531-2818 or email them at firstname.lastname@example.org.
Provider Manual (PDF 2.08 MB)
For general network inquiries contact OptumRx Network Management at 800-613-3591 or email@example.com. For specific questions contact Jennifer Murff at 913-333-4002 or Jennifer.Murff@uhc.com.
All Other Providers
All other providers, please contact us at firstname.lastname@example.org.
Provider Services Information
Contact United Community Plan Provider Services at 877-542-9235.
Provider Education/Training Opportunities
Please click here (PDF 276.7 KB) for the calendar of provider training/education opportunities with UnitedHealthcare in preparation for KanCare.
At this link (PDF 160.84 KB) , you’ll find answers to some of the questions and issues we’ve received.
FMS Contact Sheet (PDF 69.38 KB)
DME notice for Pharmacies (PDF 87.45 KB)
Long Term Care Provider Bulletin
Please click here (PDF 138.88 KB) for a bulletin for Nursing Facilities and Home and Community Based Service Providers to clarify
frequently asked questions regarding the billing and authorization processes for UnitedHealthcare.
Clinical Information- UnitedHealthcare Medical Policies
UnitedHealthcare has developed Medical Policies, Drug Policies, and Coverage Determination Guidelines to assist us in administering health benefits. These policies and guidelines are provided for informational purposes, and do not constitute medical advice.
For Medicare Medical Policies, please click here.
Integrity of Claims, Reports, and Representations to the Government
UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. Click here (PDF 34.75 KB) to download our policy.
If UHG Medical Policies conflict with provisions of a State contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail.
To see updated policy changes, select the Bulletin section at left.