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UnitedHealthcare Community Plan
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Provider Information

Welcome to the UnitedHealthcare Community Plan Health Professionals area for Delaware providers!

Here you will find the information, forms, manuals and links you need to conduct business with UnitedHealthcare Community Plan.

 

Note: DMAP is now accepting attestations from Delaware providers eligible to receive the PPACA increase for certain E&M and VFC fees.  Providers attesting before June 30 will be eligible for retroactive payments at the Medicare Part B rate back to January 1, 2013.  Attestations completed after July 1 will authorize increase payments as of the effective date only.  Click here for more information.

 

Attention Providers: Some phone numbers for UHC staff members have changed. Click "Contact Us" for the updated information.



Contact Us

Provider Call Center

 

(800) 600-9007
Monday-Friday, 8 a.m. – 5 p.m. 

Postal Mailing Address

UnitedHealthcare Community Plan
4051 Ogletown Road
Suite 200
Newark, DE   19713

Claims Mailing Address

UnitedHealthcare Community Plan
PO Box 8207
Kingston, NY  12402

 

Utilization Management Appeals Address   

UnitedHealthcare Community Plan
1001 Brinton Road
Pittsburgh, PA 15221
 

Claims Appeals (and other Correspondence)
Mailing Address

UnitedHealthcare Community Plan
P. O. Box 31364
Salt Lake City, UT 84131-0364
 

Behavioral Health Providers

For inquiries related to credentialing, demographic
updates, or adding a new provider to your practice,
please contact UBH (OptumHealth Behavioral
Solutions) (877) 468-1031.
 

Interactive Voice Response Line (IVR) 24/7 (verify member eligibility)
(888) 586-4766


Credentialing
Skilled Service Providers Contact:
National Credentialing Center (877) 842-3210

Non-skilled Service Providers Contact:
Provider Services (800) 600-9007

Long Term Care (LTC) Care Management Team

Debby Pecoraro, RN
Manager, Care Management
New Castle County
Phone: 302-319-1907
Email: Debby.Pecoraro@uhc.com

Kristen Franklin, RN
Manager, Care Management
Kent/Sussex Counties
Phone: 302-932-1556
Email: Kristen.Franklin@uhc.com

Patty Winward, RN
Manager, Care Management
Kent/Sussex Counties
Phone: 302-354-7198
Email: Patricia.Winward@uhc.com

 

Member Advocates

Erica Kearse
Member Advocate
Medicaid and Delaware Healthy Children Program (DHCP)
Phone: (302) 781-6729
Email: erica.kearse@uhc.com

 

Tracy Sprague
Member Advocate
Diamond State Health Plan Plus (DSHP-Plus)
Phone: (302) 781-6745
Email: tracy.sprague@uhc.com

 

Quality Management Department

Desiree Dowling
Sr. Quality Analyst
Phone: (302) 781-6728
Email: Desiree.Dowling@uhc.com

 

Christine Puckett
Health Educator
Phone:  302-781-6727
Email: Christine_Puckett@uhc.com

Antionette Jeffries, RN, BSN
Clinical Practice Consultant
Phone:  302.781.6765
Email: Antionette.Jeffries@uhc.com  

Paul Fransisco, RN
Clinical Quality Analyst
Phone: 302-284-4064
Email: Paul.Fransisco@uhc.com

Manuals and Forms

Provider Administrative Manuals

Delaware Medicaid and DSHP Plus Long Term Care Provider Manual (PDF 1.34 MB)

2013 Medicaid Provider Resource Guide (PDF 1.81 MB)

2013 Long Term Care Provider Resource Guide (PDF 2.54 MB)

Frequently Asked Questions: Medicaid (PDF 534.77 KB)

Frequently Asked Questions: Nursing Home (PDF 625.64 KB)

Frequently Asked Questions: Home and Community Based (PDF 566.3 KB)

Forms

Abortion Justification Form (PDF 24.33 KB)
Behavioral Health Conversion of Benefits (PDF 73.79 KB)
Member Education Request (PDF 138.59 KB)
Obstetrical Needs Assessment (PDF 34.01 KB)
Prior Authorization Fax Request Form (PDF 64.38 KB)
Sterilization - Awareness (PDF 80.88 KB)
Sterilization - Consent (PDF 231.51 KB)
UBH Provider

Provider Education

Asthma Triggers (PDF 93.51 KB)
Blood Sugar (PDF 160.25 KB) 
Hemoglobin A1c (PDF 175.43 KB)
Branding Article July 2011 (PDF 58.02 KB)
Disease Management Information (PDF 144.24 KB)
Healthy First Steps (PDF 1.76 MB)
Online Prior Authorization Request Tool Instructions (PDF 112.69 KB)
Provider Portal Application Authorization Status Inquiry Instruction Sheet (PDF 159.08 KB)
Transportation Benefits (PDF 19.3 KB)
United Behavioral Health FAQ (PDF 176.1 KB)

Bulletins
Rebranding Bulletin (PDF 110.25 KB)

EDI Category
EDI Fact Sheet (PDF 1.52 MB)
ERA and EFT Fact Sheet (PDF 652.0 KB)
Getting Connected with EDI, EFT and ERA (PDF 143.99 KB)

Medical Injectables

To review the clinical criteria/guidelines used to conduct medical necessity reviews, please use this link: https://www.unitedhealthcareonline.com/b2c/CmaAction.do?channelId=ca174ccb4726b010VgnVCM100000c520720a____

 

Helpful Links & Information

NCQA logo UnitedHealthcare Community Plan received NCQA New Health Plan Accreditation on July 7, 2010. NCQA’s mission is to improve the quality of health care, and participating in their accreditation process is voluntary. NCQA’s New Health Plan Accreditation Program applies to health plans that are less than 36 months old. The program is distinct from NCQA’s MCO Accreditation Program. NCQA Accreditation is a nationally recognized evaluation that purchasers, regulators, and consumers can use to assess managed care plans.

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. Click here (PDF 34.75 KB) to download our policy.

Disclaimer

If UHG Medical Policies conflict with provisions of a State contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail.

To see updated policy changes, select the Bulletin section at left.