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Provider Information

You don't have time to spare: that's why we put all the documents you need in one place.

Use the navigation items on the left to find what you're looking for fast.

Contact Us

Provider Call Center: 800-445-1638

Hours of Operation: 8:00 am-5:00 pm CST

Mailing Address:
Arizona Physicians IPA
1 East Washington, Suite 900
Phoenix, AZ 85004

Claims Mailing Address:
Arizona Physicians IPA
PO Box 5290
Kingston, NY 12402-5290
Long Term Care Provider Call Center: 1-800-293-3740
Hours of Operation: 8:00 am- 5:00 pm Arizona Time

Long Term Care Mailing Address:
UnitedHealthcare Community Plan
1 East Washington, Suite 800
Phoenix, AZ 85004

Long Term Care Claims Mailing Address:
UnitedHealthcare Community Plan
P. O. Box 30995
Salt Lake City, UT 84130

Tool Kits

AHCCCS Dental Provider Benefits Matrix (PDF 131.77 KB)

This form provides information needed to properly document dental benefits provided through Arizona Physicians's IPA.

Behavioral Health Best Practices and Guidelines (PDF 31.1 KB)

Physician guidelines for members with behavioral health disorders that are considered "uncomplicated" such as Attention Deficit Hyperactivity Disorder (ADHD), Anxiety and Depression.

Behavioral Health Easy Reference Guide for APIPA Physicians (PDF 23.67 KB)

This document describes provider responsibilities.

Transfer of Behavioral Health Care from Primary Care Physician (PCP) to the Regional Behavioral Health Authorities (RBHA) (PDF 46.76 KB)

When a patient is transferred from a PCP to a RBHA network physician for ongoing behavioral health care, it is required that the PCP coordinate this transfer of care.

Behavioral Health Scoring Guidelines (PDF 29.74 KB)

These are the scoring guidelines currently used for a Behavioral Health Performance Record Review. They will be reviewed with PCP offices that have failed PRR and made available to any PCP wanting more detailed information on the specific items they passed and/or failed.

CRS Contractors Policy and Procedure Manual (PDF 1.59 MB)

AZ Department of Health Services CRS Contractors Policy and Procedure Manual.

CRS Frequently Asked Questions (PDF 70.46 KB)

These frequently asked questions and answers will help familiarize you with the CRS program.

CRSA Peer Review Process (PDF 481.91 KB)

This document describes the CRSA Peer Review Process.

Establishing and Documenting in the Medical Record (PDF 35.06 KB)

Guidelines for physicians to ensure that a medical record is established.

Integrity of Claims, Reports, and Representations to the Government (PDF 34.75 KB)

UnitedHealth Group (& AmeriChoice) requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid.

Interpreter Services List (PDF 21.51 KB)

A source of translation services for members who are in need of an interpreter.

Language Line - Interpretation Service Guide (PDF 36.25 KB)

This guide provides information for providers who require interpretation services when providing care to APIPA members.

Personal Care Plus Appeals (PDF 24.34 KB)

This document provides updated information on filing claims appeals with APIPA.

Provider Links

(AHCCCS) Acute Care Performance Measures
Acute Care Performance Measures as defined by Arizona Health Care Cost Containment System.

(AHCCCS) Arizona Health Care Cost Containment System
AHCCCS is Arizona's Medicaid program, designed to deliver quality health care under cutting-edge concepts of managed care. Over the years, independent evaluations repeatedly have praised the program's effectiveness. AHCCCS has received national acclaim as a model for other Medicaid programs.

Arizona Department of Health Services
Arizona Department of Health Services web site has comprehensive list of services provided.

Arizona Health Care Cost Containment System (AHCCCS)
MyAHCCCS allows AHCCCS members to view their own active healthcare and health plan enrollment for the following services: AHCCCS, KidsCare, Medicare, Part D, Behavior Health, Other Medical Insurance.

Best Available Evidence
CMS created the best available evidence (BAE) policy in 2006, requiring sponsors to establish the appropriate cost-sharing for low-income beneficiaries when presented with evidence that the beneficiary's information is not accurate.

Claims and Payments
Research and remits for claims and claims status.

CMS - Centers for Medicare and Medicaid Services
The Centers for Medicare & Medicaid Services (CMS) is a Federal agency within the U.S. Department of Health and Human Services. Programs for which CMS is responsible include Medicare, Medicaid, State Children's Health Insurance Program (SCHIP), HIPAA, and CLIA.

Children's Rehabilitative Services
Office for Children with Special Health Care Needs web site shows how to improve the quality of life for children by providing family-centered medical treatment, rehabilitation, and related support services.

Clinician Resources
The UnitedHealth Premium® physician designation program uses clinical information from health care claims to assist
physicians in their continuous practice improvement and to help consumers make more informed and personally
appropriate choices for their medical care.

Dental Provider Benefits Matrix for APIPA Members (PDF 140.68 KB)
Dental services are limited to members under age 21 except for a limited set of
services as indicated on the matrix.

Department Of Health & Human Services
Website for the United States Department of Health & Human Services. Administrative Simplification in the Health Care Industry

Early and Periodic Screening Diagnosis and Treatment Tracking Forms
Appendix B of the AHCCCS Medical Policy Manual contains several Early and Periodic Screening Diagnosis and Treatment Tracking Forms for specific time periods.

HIPAA
THE HIPAA privacy, security, transactions and code sets, and national identifiers resource on regulations and compliance for the healthcare industry.

HealthFinder®
Since 1997, Healthfinder? has been recognized as a key resource for finding the best government and nonprofit health and human services information on the Internet. Healthfinder links to carefully selected information and Web sites from over 1,700 health-related organizations.

Immunization Schedules
Link to latest recommended Immunization Schedules.

Lead Poisoning Awareness (PDF 479.85 KB)
Lead poisoning, which is a severe problem in Arizona, is a life altering disease that is 100% preventable.

Medicare.gov
The Official U.S. Government Site for People with Medicare.

Medical Policies
AmeriChoice/UnitedHealthcare medical policies are available to you as a general reference resource.

Beginning on October 1, 2011, when these medical policies are used to determine medical necessity, clinical guidelines will be applied in the following order: 1) AHCCCS Medical Policy Manual (AMPM) as it is updated; 2) UnitedHealthcare guidelines; and 3) "Milliman" guidelines.

My Health and Wellness
In efforts to assist and empower Arizona Health Care Cost Containment System (AHCCCS) members and their families to improve health outcomes and prevent illness, AHCCCS partnered with Healthwise, Inc. to develop this unique wellness website with evidence-based, medically reviewed health information. This wellness web portal allows families to access free state-specific, cultural, and linguistically appropriate health education and wellness information and resources.

Notifications and Prior Authorization
Electronic notifications, prior authorization requests and referral requests.

Pediatric Care Guidelines
The American Academy of Pediatrics provides organizational principles that guide and define the child health care system with a goal of improving the health of all children. Their web site also provides decision-making tools for managing common pediatric conditions.

Preventive Services Guide
Preventive Services recommendations released incrementally as they become available in the Guide to Clinical Preventive Services, Third Edition: Periodic Updates. These recommendations address new topics and update the 1996 recommendations from the Guide to Clinical Preventive Services, Second Edition.

Claims Resolution | Dispute Process



Behavioral Health Code Changes Effective January 1, 2013 (DOCX 64.16 KB)
APIPA Claims Resolution and Dispute Process
(PDF 35.95 KB)
Evercare Select Provider Claim Dispute Resolution
(PDF 78.01 KB)
Waiver of Liability Form
(PDF 57.44 KB)

 

HIPAA Information

HIPAA Information (PDF 88.05 KB)

Fraud and Abuse

We encourage our medical professionals and their staff to review the Fraud and Abuse information available on the AHCCCS website. http://www.azahcccs.gov/fraud/Default.aspx It is a comprehensive guide that discusses your responsibilities about Fraud and Abuse.

Medical Injectables

To review the clinical criteria/guidelines used to conduct medical necessity reviews, please use this link: https://www.unitedhealthcareonline.com/b2c/CmaAction.do?channelId=ca174ccb4726b010VgnVCM100000c520720a____

ALTCS Provider News



Clinical Information- UnitedHealthcare Medical Policies

UnitedHealthcare has developed Medical Policies, Drug Policies, and Coverage Determination Guidelines to assist us in administering health benefits. These policies and guidelines are provided for informational purposes, and do not constitute medical advice.

For Medicare Medical Policies, please click here.


Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. Click here (PDF 34.75 KB) to download our policy.

Disclaimer

Beginning on October 1, 2011, when these medical policies are used to determine medical necessity, clinical guidelines will be applied in the following order: 1) AHCCCS Medical Policy Manual (AMPM) as it is updated; 2) UnitedHealthcare guidelines; 3) "Milliman&" guidelines.

To see updated policy changes, select the Bulletin section at left.