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Long Term Care

Member Information


Occupational Therapy and Emergency Dental Benefit (PDF 36.79 KB)

LTC Transportation Changes Effective February 23, 2017
(PDF 34.55 KB)

Dental Benefits for LTC Members Who Are 21 Years of Age and Older (PDF 409.71 KB)

Podiatry Benefit Change Notice (PDF 87.55 KB)

Orthotics Benefit Notice
(PDF 107.17 KB)

National Flu Campaign Questions and Answers:  English (PDF 61.16 KB) | Español (PDF 69.78 KB)


If you have questions or concerns about your medical care, you should talk about them with your case manager, PCP or the provider that is treating you first. If you are not happy about UnitedHealthcare Community Plan, your doctor, or any part of your health care, you can file a grievance (complaint). You can call UnitedHealthcare Community Plan Member Services to file a grievance over the phone or you can send your grievance in writing. Call 1-800-293-3740 for UnitedHealthcare Community Plan. For more information, refer to your Member Handbook.
If UnitedHealthcare Community Plan has denied a service that you think you should receive, you can file an appeal. The appeal can be written or verbal. If you want to file a verbal appeal, call Member Services. Call 1-800-293-3740 for UnitedHealthcare Community Plan. The appeal can be written or verbal. Call UnitedHealthcare Community Plan Member Services at 1-800-293-3740 to file a verbal appeal. For more information, refer to your Member Handbook.


UnitedHealthcare Community Plan Privacy Practice Notice (PDF 197.42 KB)

Notice for Dual Eligible Members - March 9, 2012 (PDF 91.87 KB)

Incontinence Briefs for Members (PDF 88.39 KB)


ALTCS Member Benefit Change

Therapy Change Notice (PDF 186.24 KB)
10/01/2011 ALTCS Member Benefit Changes (PDF 443.71 KB)

AHCCCS Restores Coverage of Transplants for Adults (PDF 100.29 KB)

ALTCS Member Benefit Change (PDF 15.43 KB)


ALTCS Performance Measures

ALTCS Performance Measures


Flu Resources for Spanish Speakers

The Flu and Your Family Poster (Español) (PDF 1.49 MB)

The Flu and Business Poster (Español) (PDF 1.43 MB)

The Flu and Your Family Flyer (Español) (PDF 387.45 KB)

The Flu Guide (Español) (PDF 240.07 KB)


Clinical Practice Guidelines

Click here to view our Clinical Practice Guidelines.

Member Benefit Change (PDF 15.43 KB)

Quitting Smoking

If you're ready to quit smoking—or just thinking about it—visit the Arizona Smokers Helpline for free help, including an online Tobacco Quit Planning Tool.


Prior Authorization / Notification Criteria

What services require prior authorization and what is the criteria? (PDF 745.21 KB)


Satisfaction Surveys

UnitedHealthcare Community Plan Member Satisfaction Survey 2015 (PDF 282.55 KB)

UnitedHealthcare Community Plan Member Satisfaction Survey 2014 (PDF 286.81 KB)

UnitedHealthcare Community Plan Member Satisfaction Survey 2013 (PDF 286.43 KB)

UnitedHealthcare Community Plan Member Satisfaction Survey 2012 (PDF 274.81 KB)

UnitedHealthcare Community Plan Member Satisfaction Survey 2011 (PDF 40.2 KB)


Link to AHCCCS Member Satisfaction Surveys

Link to AHCCCS Provider Satisfaction Survey

AHCCCS - Performance Measure Results

Contractor Provider Survey Results - AZ Physician Satisfaction Results (PDF 76.97 KB)


Winter 2017 (English) (PDF 701.48 KB)
Winter 2017 (Espanol) (PDF 633.21 KB)
Fall 2017 (English) (PDF 443.49 KB)
Fall 2017 (Español) (PDF 429.98 KB)
Summer 2017 (English) (PDF 409.43 KB)
Summer 2017 (Español) (PDF 423.41 KB)
Fall 2016 (English) (PDF 394.63 KB)
Fall 2016 (Espanol) (PDF 382.18 KB)
Summer 2016 (English) (PDF 460.34 KB)
Summer 2016 (Espanol) (PDF 433.05 KB)
Spring 2016 (English) (PDF 404.95 KB)
Spring 2016 (Spanish) (PDF 378.81 KB)
Winter 2016 (English) (PDF 440.92 KB)
Winter 2016 (Espanol) (PDF 415.43 KB)
Fall 2015 (English) (PDF 1.67 MB)
Fall 2015 (Espanol) (PDF 270.41 KB)
Summer 2015 (English) (PDF 462.87 KB)
Summer 2015 (Espanol) (PDF 457.41 KB)
Spring 2015 (English) (PDF 389.54 KB)
Spring 2015 (Espanol (PDF 356.25 KB))
Winter 2015 (English) (PDF 503.12 KB)
Winter 2015 (Espanol) (PDF 512.32 KB)
Fall 2014 (English)
Fall 2014 (Espanol)
(PDF 2.16 MB)
Summer 2014 (English) (PDF 666.75 KB)
Spring 2014 Issue (English) (PDF 458.59 KB)
Spring 2014 Issue (Español) (PDF 446.19 KB)
Winter 2014 Issue (English)
(PDF 522.79 KB)
Winter 2014 Issue (Español) (PDF 514.83 KB)
Fall 2013 Issue (English) (PDF 588.58 KB)
Fall 2013 Issue (Español) (PDF 570.36 KB)
Summer 2013 Issue (English) (PDF 731.01 KB)
Summer 2013 Issue (Español) (PDF 701.97 KB)
Spring 2013 Issue (English) (PDF 575.58 KB)
Spring 2013 Issue (Español) (PDF 560.96 KB)
Spring 2013 Newsletter (English) (PDF 973.12 KB)
Winter 2013 Newsletter (English) (PDF 712.71 KB)
Winter Newsletter (Español) (PDF 700.08 KB)
Fall 2012 Newsletter (English) (PDF 737.61 KB)
Fall 2012 Newsletter (Español) (PDF 597.43 KB)
Summer 2012 Newsletter (English) (PDF 583.78 KB)
Summer 2012 Newsletter (Español) (PDF 549.72 KB)
Spring 2012 Newsletter (English) (PDF 757.51 KB)
Spring 2012 Newsletter (Español) (PDF 698.97 KB)
Winter 2012 Newsletter (English) (PDF 643 KB)
Winter 2012 Newsletter (Español) (PDF 623.38 KB)
Fall 2011 Newsletters (PDF 348.71 KB)
Fall 2011 Newsletters (Español) (PDF 410.08 KB)


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