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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

Long-Term Care

Links to Health Information

Area Agency on Aging

The Area Agencies on Aging (AAA) were established through the Older Americans Act amendments of 1972 in order to provide a local structure for addressing the needs and concerns of older persons. The goal of an Area Agency on Aging is to enable older people to maintain maximum independence and dignity within their own homes and communities as long as possible by developing a system of coordinated, comprehensive services to meet their needs.  The AAA’s are listed below by County.

Maricopa County
Area Agency on Aging, Region One
http://www.aaaphx.org/

1366 E. Thomas Rd.
Suite 108
Phoenix, AZ 85014
Phone: (602) 264-2255 Fax: (602) 230-9132 Toll Free: 1-888-783-7500

Coconino, Yavapai, Apache, and Navajo County
http://nacog.org/

Northern Arizona Council of Governments (NACOG)
43 S. San Francisco Street
Flagstaff, AZ  86001
Phone:  (928) 213-5226 Fax: (928) 214-7235 Toll Free: 1-877-521-3500

LaPaz, Mohave, and Yuma County
http://www.wacog.com/

Western Arizona Council of Governments (WACOG)
Central Intake Phone: 1-800-782-1886

Yuma County                           Mohave County                                    LaPaz County
224 S third Street                     208 N Forth Street                   Contact intake number above
Yuma, AZ  85364                      Kingman, AZ  86401
Phone: (928) 782-1886             Phone: (928) 753-6247
Fax: (928) 329-4248

Pima County
http://www.pcoa.org/

Pima Council on Aging
8467 E. Broadway Blvd.
Tucson, AZ  85710
Phone: (520) 790-7262  Fax: (520)790-7577

Santa Cruz County
http://www.seago.org/

SouthEastern Arizona Governments Organization (SEAGO)
SEAGO Area Agency on Aging
300 Collins Road
Bisbee, AZ  85603
Phone: 520-375-7960

Cultural Competency Library

Agency for Health Care research and Quality
The site offers two guides that offer offer approaches to defining cultural needs in managed care and developing appropriate services for them.

Agency for Health Care research and Quality-Care of Women in US Hospitals
Evaluation of data on hospital stay difference by gender

Center for Effective Collaboration and Practice
This site provides a question and answer format for different ascpects of cultural competence

The Cross Cultural Health Care Program
The Cross Cultural Health Care Program is a nonprofit organization founded in 1992 whose mission is to help ensure underserved communities full access to quality health care that is culturally and linguistically appropriate.

CyraCom Language Line
CyraCom is the leading provider of innovative language solutions for healthcare including Over-the-Phone Interpretation, Video Interpretation, Translation and Localization, and Assessment and Training

Diversity Prescription
Promoting language and cultural competence to improve the quality of health care for minority, immigrant, and ethnically diverse communities.

Language Line Translation Service
Language interpretation and document translation for companies of all sizes.  Communicate with anyone, anywhere, in over 170 languages.

Limited English Proficiency- A Federal Interagency Web Site
LEP.gov promotes a positive and cooperative understanding of the importance of language access to federally conducted and federally assisted programs.

Management Sciences for Health
This web sites is designed to assist health care organizations in providing high  quality culturally competent services to multi-ethnic populations.

The National Prevention Information Network- Cultural Competence section
The CDC National Prevention Information Network (NPIN) is the U.S. reference and referral service for information on HIV/AIDS,and other diseases.  Collects, catalogs, processes, and electronically disseminates materials and information on HIV/AIDS, viral hepatitis, STDs, and TB to organizations and people working in those disease fields in international, national, state, and local settings.

Office of Minority Health- Cultural Competency Section
The Office of Minority Health was mandated by the United States Congress to develop the capacity of health care professionals to address the cultural and linguistic barriers to health care delivery and increase access to health care for limited English-proficient people.

Provider's Guide to Quality and Culture
This web site is designed to assist health care organizations in providing high quality, culturally competent services to multi-ethnic populations.

National Center for Cultural Competency
Georgetown University Center for Child and Human Development
http://www11.georgetown.edu/research/gucchd/nccc/index.html
The information contained on this website is designed to assist health care and behavioral health care entities to create,
set-up and assess cultural and linguistic competent services.

University of Washington Medical Center
http://depts.washington.edu/pfes/CultureClues.htm
Culture Clues™ are tip sheets for clinicians, designed to increase awareness about concepts and preferences of patients
from the diverse cultures served by University of Washington Medical Center.

Western Interstate Commission for Higher Education
http://www.wiche.edu/archive/mh/culturalCompetenceStandards/na/triage
This site offers Cultural Competency Guidelines in Managed Care Mental Health Services for Native American Populations

Cultural Competence-Alzheimer’s Association
http://www.alz.org/resources/diversity/downloads/gen_edu-10steps.pdf
This document contains information on how to provide culturally sensitive dementia care.

National Network of Libraries of Medicine Health Literacy
http://nnlm.gov/outreach/consumer/hlthlit.html
This website contains a variety of information on Health Care Literacy, including skills needed for health literacy and how
low health literacy impacts the health care system.

Council of State Governments
http://www..org/knowledgecenter/docs/ToolKit03HealthLiteracy.pdf
The Council of State Governments is at the forefront in analyzing states’ roles in improving low health literacy. Using
data from its National Survey on Health Literacy Initiatives, CSG published the State Official’s Guide to Health Literacy,
an overview of how health literacy affects states and what they can do to address the issue.

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